Senior Digital Product Manager

About SquareTrade

SquareTrade is the fastest-growing company of its kind, revolutionizing a $30 billion industry through service innovation and a strong focus on customer satisfaction. We collaborate with leading global retailers and carriers, including Amazon, Walmart, and The Home Depot, and have earned numerous industry awards and tens of thousands of 5-star reviews. As part of the Allstate family, SquareTrade is headquartered in San Francisco and London, with ongoing expansion in Europe and the Asia Pacific region.

About the Role

At SquareTrade, Inc. d/b/a Allstate Protection Plans ("Allstate Protection Plans"), we are dedicated to assisting our customers during critical moments. As the market leader in protection plans, we impact millions of lives globally, driven by our commitment to exceptional customer service delivered via a modern, digital platform.

We are seeking an experienced Senior Digital Product Manager to spearhead strategic initiatives that accelerate our roadmap for the in-home experience. The In-Home Product team oversees the complete customer journey following the approval of an in-home repair claim, covering categories such as large home appliances, lawn and garden equipment, and furniture. This includes managing appointment scheduling, technician dispatch, parts sourcing and ordering, and ensuring clear, proactive communication with both customers and service professionals for a seamless, high-quality repair process.

In this role, you will be responsible for the definition, delivery, and lifecycle management of your product, ensuring all efforts align with measurable business outcomes.

This position acts as a vital link between operations, customer experience, and technology. You will collaborate closely with subject matter experts across the business to gain a deep understanding of challenges, validate assumptions through product discovery, and translate insights into actionable priorities. You will manage the strategic product vision, roadmap, and backlog to maximize both enterprise and customer value.

Beyond discovery, you will partner with engineering and global product teams to drive solutioning and innovate the customer experience. In this high-impact role, you will define desired outcomes, empower teams to deliver best-in-class customer and customer service agent experiences, and significantly contribute to overall business success through innovative, outcome-based delivery.

What's Great About This Role?

• Shape the future of In-Home Repair experiences by delivering measurable business and customer outcomes.
• Lead high-impact initiatives with organizational visibility and influence over strategic priorities.
• Collaborate with senior stakeholders to align product vision with enterprise goals and customer needs.
• Play a pivotal role in transforming complex workflows into seamless, intuitive experiences for customers.

You're A Great Candidate If You:

• Possess a deeply curious, empathetic, and customer-obsessed mindset.
• Excel at influencing stakeholders and driving consensus through transparent communication and strong relationship management.
• Are metrics-driven, utilizing KPIs, customer feedback, and data insights to inform backlog prioritization and product strategy.
• Engage in discovery and test-and-learn activities to validate assumptions and guide product direction.
• Can decompose complex problems into manageable stories and create/prioritize a clear backlog for the product team.
• Effectively manage the product vision and roadmap, providing timely feedback on development iterations.
• Are proactive in anticipating challenges and identifying opportunities to deliver value.
• Are flexible and adaptable, navigating ambiguity within your product and across the organization while maintaining a focus on outcomes.

Qualifications

• 7+ years of experience as a product manager in a technology development environment.
• Proven experience driving measurable business or product outcomes and breaking down work into iterative, incremental delivery.
• BA/BS Degree.

Nice to Have:

• Knowledge of AI technologies (LLMs, GenAI, and Agentic AI).
• Previous Scrum Master or Project Management experience.

Additional Information

SquareTrade offers:

• Comprehensive medical, dental, and vision coverage with network options and HSA/FSA contributions.
• Up to a 4% company match for 401(k) contributions and a company-sponsored pension.
• A $75 monthly budget for physical wellbeing.
• An $80 monthly stipend for connectivity costs.
• Mental health resources, including free 1:1 therapy, coaching, and digital tools.
• Supportive leave policies.
• Flexible Time Off in addition to 9 company holidays.
• Up to $5,250 annually for tuition reimbursement.
• Hybrid work arrangements with regular team gatherings and offsites.
• Various corporate perks and discounts.

This is a hybrid role associated with our Bay Area Office.

SquareTrade estimates the possible base compensation for this role in the San Francisco Bay Area, California, to be between $170,000 and $200,000.

A background investigation is required for candidates offered this position.

• Indiana Law: Effective July 1, 2014, Indiana HEA 1242 prohibits employment discrimination based on veteran status.
• San Francisco Fair Chance Ordinance: Information here.
• Los Angeles Fair Chance Initiative for Hiring: Information here.
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SquareTrade is an Equal Employment Opportunity employer committed to fostering an inclusive work environment. We celebrate diversity and encourage applications from all qualified individuals. Our policy prohibits discrimination based on ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decisions, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race, such as hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation. This policy applies to all aspects of employment.

Beware of Recruitment Fraud: More information here.

Allstate generally does not sponsor individuals for employment-based visas for this position.