Administrative Assistant III - Registrar's Office.

Department Information

Who We Are

With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek.

One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We're looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Benefits

In addition to rewarding and meaningful work, Front Range Community College (FRCC) offers a comprehensive benefit package designed to provide you and your eligible dependents, including domestic partner, with a broad range of employer paid and employee paid benefit options including:

• Medical, Dental, Vision, Life and Disability benefits, Health Benefits.
• Strong, secure, yet flexible retirement benefits, Colorado PERA.
• Access to a tuition reimbursement program for eligible employees, their eligible dependents and domestic partners at any of the 13 system community colleges.
• Access to an Employee Wellness Program and Employee Assistance Program (CSEAP).
• A comprehensive leave program, including: annual and sick leave, paid holiday and winter break (we are closed the week between December 25 and January 1.)
• Access to an abundance of professional development opportunities at FRCC.
• Opportunities to work hybrid 2 day per week.
• This position does require a strong on-campus presence on the Westminster Campus (Westminster, CO) and will need to travel occasionally to the other two FRCC Campuses for meetings, trainings and events.
• This position works the following shift: Monday-Friday, 8:30 am-5:30 pm. (some variances for extended hours or special events when necessary)

Description Of Job

The Office of the Registrar provides an efficient delivery of services to meet the needs of FRCC internal and external community including Colorado Community College System (CCCS). The Registrar's role is vital and central to managing campus enrollment and possesses primary responsibility for maintaining the security and integrity of the institution's academic records.

The Systems & Records Support Specialist plays a vital role in supporting the operational and technical functions of the Academic Systems & Records Coordinator. This position ensures the accuracy and integrity of student records, supports curriculum and program updates, and provides frontline assistance for academic systems and supplemental application processes.

Duties

Student Records & Curriculum Maintenance

• Processes major changes and campus selection updates in Banner and related systems.
• Conducts catalog year updates for majors and ensure alignment with curriculum changes.
• Reviews and implement curriculum fixes and assist with teach-out plan reviews in collaboration with Academic Services.

Compliance & Reporting

• Assists in reviewing reports related to major declaration and program details to find discrepancies and needed updates, to comply with state and federal compliance requirements and deadlines.
• Assists in preparation of the 85/15 report for Military/Veteran Services in coordination with the Veterans Services team every semester to comply with federal compliance requirements and deadlines.
• Supports conducting degree verifications and respond to related inquiries from internal and external stakeholders.
• Back-up for the National Council for State Authorization Reciprocity Agreements (NC-SARA) point-of-contact, managing student communications and ensuring compliance with state authorization requirements.

Supplemental Applications & Admissions Support

• Screens submitted documents for supplemental application programs, ensuring completeness and compliance with program requirements for initial eligibility.
• Provides guidance and troubleshooting to students navigating the supplemental application process.
• Collaborates with the Coordinator to maintain accurate documentation and communication templates for supplemental admissions.

Academic Systems Troubleshooting and Maintenance

• Provides basic troubleshooting for degree audit software system, Degree Check (DC), and escalates complex issues to the coordinator.
• Assists in research and resolution of student record discrepancies and system-related issues.
• Supports the testing and implementation of system updates related to academic records and planning tools.

Customer Service & Department/Division Support

• Responds to student, faculty, and staff inquiries via email, phone, and ticketing systems with professionalism, accuracy, and adherence to FERPA and institutional policies.
• Supports communication efforts related to academic records, curriculum updates, and supplemental admissions processes.
• Contributes to departmental operations by managing documentation, supporting workflows, and assisting with broader initiatives as needed.
• Provides back-up support across functional areas to ensure consistent service, operational continuity, and departmental coverage.
• Participates in departmental and divisional committees and workgroups as requested.
• Assists with college events and division-sponsored activities designed to enhance student support.

Minimum Qualifications

• Thirty-six months (36) of professional, general administrative or office support experience. The primary function of your job must be clerical. Effective verbal and written communication skills are necessary for success in this position. (Part-time experience will be pro-rated).
• A cover letter that describes your interest in this position, how your experience aligns with the minimum qualifications of this position and completed work experience (employment detail) within your application is required for your application to move forward. No Cover letter or Incomplete applications will not be accepted.
• SUBSTITUTION: College, university, from an accredited institution may substitute for the clerical experience as listed above on a year for year basis. (A COPY OF YOUR TRANSCRIPT VERIFYING THE REQUIRED CREDITS MUST BE RECEIVED BY APPLICATION DEADLINE, IF SUBSTITUTION IS USED TO MEET THE MINIMUM REQUIREMENTS).

Required Competencies

• Customer Service: Interact with students, staff & other departments.
• Communication: Provide information to supervisors, co-workers, students & faculty by telephone, emails, in written form or in person.
• Technology: Create and update spreadsheets, and documents. Enter and update information into formal databases.
• Problem Solving/Decision Making: Analyze information and evaluate results to choose the best solution and solve problems. Handle complaints, settle disputes, resolve grievances and conflicts and negotiate with others.
• Time Management: Independently manage your tasks to meet deadlines and expectations.
• Reallocating Expenses/Maintaining Budget: Making purchases, reallocating expenses, updating spreadsheets.
• Event Planning: Scheduling rooms, planning, managing, and facilitating events.
• Cultural Competence: Recognizes the need to become knowledgeable about the ways to communicate and support students and coworkers of other backgrounds.

Necessary Special Requirement & Conditions of Employment

• Must submit to and successfully complete a pre-employment background check.
• Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.

Equal Opportunity Employer

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.