VSP Customer Service Rep - Remote.

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

Description Of Job

This position is in the Vehicle Services Program of the Division of Motor Vehicles. This program exists to ensure the issuance of legal, negotiable certificates of title to protect the public when purchasing motor vehicles, through the examination of title applications. Program staff communicates with the public through email and the contact center. Additionally, this program provides guidance and training to the state's authorized agents.

We're hiring a customer service-oriented individual to be our Contact Center Representative in our Vehicle Services unit! Use your excellent attention to detail and data entry experience when handling customer account information in our computer systems. Your excellent customer service skills will ensure our Colorado residents are taken care of and informed. Your ability to handle a large volume of calls will meet customers' needs avoiding lengthy wait times.

Primary Duties

• Offers knowledge and guidance to counties and the general public with title and registration questions via phone, online chat or written communication.
• Analyzes and evaluates application documents for compliance with Colorado Revised Statutes, federal law, Colorado Code of Regulations and administrative procedures.
• Ensures proper processing and modifying of applications and issuance of titles.
• Informs and advises government agencies, dealers and the general public of the requirements to apply for a Colorado Title, including motor vehicle record searches and other duties as assigned.
• Provide callers with guidance related to website questions and technical support.
• This position works with a team of Contact Center Representatives.

Remote Work Information

• This position is designated as remote but may be required to work from a department office building location based on business needs.
• Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
• All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.

Minimum Qualifications

• Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.
• Experience Only: Two (2) years of relevant experience in Customer Service and/or Contact Center or Call Center work experience.
• Education And Experience: A combination of related education in Business Administration, Accounting, Public Administration, Political Science, Communications, or similar field and/or relevant experience in Customer Service and/or Contact Center work experience or similar field equal to two (2) years.

Preferred Qualifications

The ideal candidate will possess the following skills:

• State experience in a regulatory customer service role
• Written and verbal communications skills
• Excellent Customer service skills
• Strong analytical skills
• Well-Developed organization & time management skills
• High Level of accuracy and attention to detail
• Experience working on a team
• Familiarity or experience with Google Suite
• Contact Center experience
• Prior experience and comfortability working and training in a remote setting

Conditions Of Employment

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations. Final candidates must also complete a successful background investigation and reference check prior to appointment.