Website Content Management Analyst (SEO, Google, Website Analytics, CMS)

Job Description: Web Content Specialist

Our client is seeking a motivated Messaging Execution Specialist who will partner with internal customers across the enterprise to develop, build, test, and release in-bound digital customer messages. This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important. To succeed in this role, the right candidate must be able to provide exceptional customer service, juggle multiple in-progress projects, have a high level of attention to detail, and be adaptable. In addition, a candidate should possess basic technical skills required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.

RESPONSIBILITIES

• Partner with internal customers to develop and execute messaging based on their intent and objectives
• Work within an internal framework to build, test, and release digital messages to our web and mobile banking application
• Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience
• Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic
• Work in Web browsers, Xcode, and Android Studio to test messages on various channels
• Communicate closely with various individuals and teams on the status of assigned projects
• Gather and analyze data from Tableau, Splunk, or other sources as requested
• Follow established team processes and engage in process improvement

SKILLS & QUALIFICATIONS

• 3 years of digital messaging experience
• 1 year experience using macOS
• Client relationship management -- a focus on building relationships with customers and ensuring their needs are met
• A growth mindset -- the ability to thrive on challenge and use failure as a catalyst for learning and development
• Detail-oriented -- a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses
• Ability to multi-task -- prioritize and work in a fast-paced environment while managing multiple projects simultaneously
• Effective verbal and written communication -- clear, concise communication with customers, team, and mid-level management both in person and virtually
• Resourceful -- able to find an answer when one isn't readily available
• Content management system experience - navigating, entering text, uploading images, and selecting metadata tags
• Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)

Job Details

• Location: Richmond, VA - Hybrid (3x on site, 2x remote)
• Duration: 12 months, possible extension
• Pay Rate: $30-35/hr. W2