Technical Product Manager

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Technical Product Manager to join our growing Product Team. This individual will report into our Product Management Team Lead and drives the discovery, development, and delivery of Platform & Modernization/Enablement. The Technical Product Manager will partner with their team to prioritize modernization alongside business outcomes and work closely with business teams, technology partners, and third-party vendors. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we'd love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you're also welcome to work on-site anytime beyond these visits -- our doors are always open.

• Role Type: Full-Time, Exempt
• Location: Remote
• Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility
• Base Salary: $98,719 - $123,399 USD per year

Responsibilities

• Conduct user, customer, and market research to inform product strategy, translating insights into prioritized roadmaps and technical initiatives.
• Evaluate and prioritize opportunities based on customer value, business impact, technical complexity, architecture considerations, and engineering capacity.
• Lead the discovery, planning, and delivery of complex technical initiatives, including enterprise system integrations, API-driven solutions, cloud-native applications, and customer facing capabilities.
• Own and continuously refine the product backlog by developing clear user stories, acceptance criteria, technical requirements, and supporting documentation within JIRA and Confluence.
• Partner closely with Engineering and Architecture teams to define technical solutions, evaluate tradeoffs, and ensure alignment between product strategy and scalable system design.
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives, to maximize team effectiveness and predictable delivery.
• Drive cross-functional execution by proactively managing timelines, dependencies, risks, and stakeholder communication across multiple teams and initiatives.
• Collaborate with developers, QA, DevOps, UX, and business stakeholders throughout the product lifecycle to ensure successful delivery of high-quality solutions.
• Serve as the primary liaison between business and technical stakeholders, translating business objectives into technical requirements while advocating for engineering best practices and long term platform health.
• Lead User Acceptance Testing (UAT) planning and coordinate testing strategies with QA to ensure production readiness for new features, integrations, and platform enhancements.
• Support end-to-end testing, QA, and validation for technical implementations and system integrations.
• Define and monitor product success metrics, leveraging analytics and customer feedback to measure business outcomes, identify opportunities for optimization, and drive continuous improvement.
• Communicate product vision, technical tradeoffs, delivery progress, and business impact effectively to stakeholders, including senior leadership.
• Guide feature rollout strategies using feature flagging, phased deployments, and experimentation frameworks to minimize risk and improve customer outcomes.
• Partner with Engineering and DevOps teams to support release planning, feature rollouts, CI/CD practices, and post-deployment validation.
• Collaborate with Engineering on API design, data models, integration strategies, and technical documentation to support scalable, maintainable platform capabilities.
• Identify delivery risks, technical dependencies, and process improvements, proactively implementing solutions that increase team efficiency and product quality.
• IT - Hardware, Networking, Security, Systems: Primary partner across all infrastructure work - architecture decisions, security policy integrations, deployment infrastructure, and platform reliability.
• Serve as the platform's internal product partner - gathering requirements, prioritizing modernization work, and ensuring shared infrastructure (CI/CD, identity, APIs, feature flags) meets the needs of every product team.
• Senior Leadership & Business Stakeholders: Communicate platform investment rationale, technical tradeoffs, delivery progress, and reliability metrics (deploy frequency, p99 uptime).

Requirements

• Bachelor's degree in MIS or CIS with Business Minor or similar area or equivalent degree and professional experience.
• 6+ years in product management or a technical role with hands-on involvement in software development lifecycles and system integrations.
• Demonstrated Agile development mindset with hands-on expertise in JIRA, Confluence, and Agile/Scrum methodologies.
• Proven track record of leading complex, cross-functional initiatives from planning through delivery, on time and within scope.
• Ability to independently solve complex, ambiguous problems while exercising sound judgment to resolve escalated technical and business issues.
• Strong leadership, collaboration, and stakeholder management skills, with the ability to align diverse teams around a shared vision.
• Experience with additional full-stack technologies and frameworks such as JavaScript, Spring Boot, Node.js, or similar.
• Microservices Architecture: Experience decomposing monoliths into microservices and managing service-to-service communication. Familiarity with Spring Boot.
• Frontend Ecosystems (React): Familiarity with modern frontend frameworks, specifically React, and understanding what a large-scale migration or adoption entails.
• DevOps & CI/CD Pipelines: Understanding of continuous integration and continuous deployment tools (e.g., Jenkins, GitHub Actions, Circle CI, GitLab) to optimize developer velocity.
• Identity & Access Management (IAM): Knowledge of authentication, authorization, SSO protocols (SAML, OIDC, OAuth 2.0), and user identity infrastructure.
• API Management & Infrastructure: Experience designing, versioning, and maintaining robust APIs (REST, GraphQL, or gRPC). Hands-on experience working with developers and IT teams.
• Feature Management: Familiarity with feature flagging/toggling frameworks (e.g., LaunchDarkly) for controlled rollouts and dark launching.
• Technical Debt Management: Ability to quantify the impact of tech debt, build a business case for tackling it, and balance it against new feature development.
• Platform-as-a-Product Mindset: Treating internal developers as your "customers" and gathering their feedback/requirements just like an external user.
• Roadmap & Prioritization Alignment: Strong ability to tie highly technical engineering foundational work directly to tangible business outcomes and ROI.
• AI/Automation Infrastructure: Familiarity with internal AI tooling and LLM infrastructure.
• Event-Driven Architecture: Working knowledge of message queue and event streaming systems (e.g., Kafka).
• Core Data Infrastructure: Familiarity with relational database platforms (e.g., MySQL/MariaDB) and data warehouse infrastructure (e.g., BigQuery).

Preferred Qualifications

• Cloud deployment experience with one or more major platforms: Google Cloud Platform, AWS, or Azure.
• Additional experience specifically within an eCommerce setting.
• Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms.
• Certified CSPO, SAFe, PMP, or other relevant product/technical certifications.

Why work with us

• We have awesome benefits: Comprehensive medical/dental/vision, 401(k) match, paid time off, insurance programs, EAP, equipment/stipend, professional development budget, and more.
• We empower ownership: Our Ownership for All program ensures team members benefit from company growth.
• We promote work-life balance: We value your time and encourage a healthy separation between professional and personal life.
• We support growth: Opportunities for career advancement through training, internal mobility, and development budgets.
• We give back: We live our core value of Generosity by supporting trades and non-profits.
• We listen: We actively seek employee feedback through town halls, 1:1s, and ideas forms.

Learn more at SupplyHouse.com.