Senior Implementation Project Manager

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About the Opportunity

The organization is dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. The AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.

This is a customer-obsessed team that prioritizes understanding and exceeding user needs through innovative, responsive solutions. The culture values transparency, inclusivity, and accountability. Open dialogue, shared ownership, and continuous improvement are encouraged. Guided by social responsibility, the team strives to build sustainable products that create meaningful impact for both customers and the healthcare industry.

About the Role

As a Senior Implementation Project Manager, the individual will play a critical role in successfully delivering the solution to customers. This role is responsible for managing customer implementation projects from start to finish to ensure successful, seamless go-live and adoption by customers.

The role involves working closely with cross-functional teams including Product, Engineering, Customer Success, and Support. The individual will be responsible for creating and executing project plans, managing timelines, budgets, and resources, and ensuring that project milestones are met. Participation in customer-facing meetings and collaboration with stakeholders to ensure projects are on time and deliverables are clearly communicated will be key.

The successful candidate will have excellent communication skills across seniority levels with the ability to work in the details, but communicate effectively at the executive level.

Key Responsibilities

• Manage end-to-end projects for the implementation of the software solution, ensuring on time and on budget delivery to customers.
• Create and execute project plans, including defining project scope, objectives, dependencies, deliverables, risks and timelines.
• Track, classify, manage, escalate and mitigate project issues and risks proactively.
• Lead & facilitate collaboration and communication between cross-functional internal teams, including Product, Engineering, Implementation and Customer Success to ensure alignment and monitor project progress.
• Collaborate with external customer project teams to ensure project schedules, issues and risks are communicated, tracked and escalated as needed.
• Provide project status updates & scope changes at internal and external operating and executive levels.
• Update & share comprehensive documentation throughout the project.
• Manage project budgets and coordinate resources, ensuring efficient utilization and allocation.
• Ensure that deliverables meet quality standards and customer expectations and measure project success against predefined KPIs and objectives.
• Conduct project closing with clear handoff to steady state teams, conduct lessons learned sessions and ensure all artifacts are complete.
• Continuously improve project management processes and best practices.

Required Qualifications

• Experience managing complex software implementation projects, specifically with multiple stakeholders and heavy IT involvement in an enterprise environment.
• Experience preparing and presenting project updates to both project teams and executive stakeholders.
• Proficiency with project management frameworks and project management tools in a software environment.
• Proficiency in managing a project repository including artifacts, risk registries, etc.
• Demonstrated leadership and problem-solving skills.
• Demonstrated time management and adaptability while handling multiple projects.
• Excellent oral and written communication skills.
• PMP certification is an asset but not required.
• Experience in healthcare or healthcare technology is an asset but not required.

Benefits

• Competitive base salary.
• Comprehensive health coverage.
• Flexible, hybrid work environment.

Core Values

• Customer Centricity: Actively learn about customer pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is the ultimate measure of success.
• Transparency & Inclusivity: Act with integrity, creating space for new ideas and sharing information about progress, challenges, and decision-making processes.
• Agility & Flexibility: Iterate with speed, challenging the status quo and seeking continuous improvement to respond to customer needs and market changes.
• Accountability and Collaboration: Foster a culture of responsibility and display curiosity, grit and passion to achieve objectives, individually and as a team.
• Social Responsibility: Prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.