Vice President, Operational Excellence & Chief of Staff

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About the Opportunity

The organization is on a mission to inspire and engage people in lifelong health, one step at a time.

Job Overview

The Vice President, Operational Excellence & Chief of Staff leads the Care Teams Operational Excellence function as a major department within Care Delivery. This VP is an integrative leader responsible for designing and leading the AI Forward, Care Teams Management System that connects the Care Team verticals—including Health Coaching, Clinical Operations, Member Services, Operational Innovation, Musculoskeletal Care, and Supply Chain—into a cohesive, high-performing operating model in service of a seamless member experience and reliable, scalable Care Team operations.

This leader owns the Care Teams Management System, driving strategic integration, business cadence reviews, cross-vertical coordination, and AI forward continuous performance improvement across the organization. This VP also leads horizontal operating teams spanning capacity planning, data analytics, scheduling & staffing, licensing and credentialing, and program management, and serves as Chief of Staff to the Chief Care Delivery Operations Officer, ensuring the senior leadership team is focused on the highest-priority strategic and operational issues. Ultimately, this leader helps build "World Class Operations to Meet Any Demand" by creating the systems, capabilities, and operating discipline needed for Care Teams to scale with increasing efficiency, effectiveness, and quality over time.

Your Impact

• Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system. Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions.
• Owns the 3 year roadmap & strategic plan for Care Teams Operational Excellence and the Care Teams Management System, translating organizational and Care Delivery strategy into concrete priorities and investments.
• Represents Care Teams in the organization's corporate strategy, planning, and execution processes, ensuring Care Teams priorities are effectively integrated into enterprise rhythms and decisions and that enterprise priorities are integrated into the Care Teams.
• Accelerate performance improvement across Care Teams by establishing clear methods, tools, and coaching that build capacity within each vertical to self-manage, solve problems locally, and continuously improve their operations.
• Ensure key Care Teams processes are visible, measurable, and systematically redesigned as AI is integrated, with an emphasis on creating greater consistency, repeatability, and variation elimination where appropriate across operations.
• Lead horizontal operating departments spanning capacity planning, data analytics, staffing, licensing & credentialing, and program management to deliver integrated insights, plans, and execution support that enable Care Teams leaders to achieve their goals.
• Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working, while developing leaders and teams who thrive in ambiguity and consistently raise the bar on execution.
• Serve as Chief of Staff to the Chief Care Delivery Operations Officer, shaping leadership agendas, business reviews, and strategic offsites so the senior team focuses on the highest-impact cross-functional issues and opportunities.

About You

• Bachelors degree required.
• 12 years of progressive leadership experience in healthcare, health tech, or another complex service environment, including substantial experience leading cross-functional operating teams.
• 10 years of performance improvement practice, with a track record of designing and scaling operating models, building team capability, and improving efficiency, effectiveness, and quality over time.
• 5 years in a senior leadership role at the Director, Senior Director, Vice President, or equivalent level.
• Experience leading horizontal functions that enable multiple teams or operating verticals, and knowledge of how to build systems, processes, and forums that drive alignment across complex organizations.
• A systems thinker who can hold the paradox of building new systems as AI changes the way work gets done while also driving the precision of execution needed to create consistency and eliminate unnecessary variation at scale.
• Highly collaborative and effective at working across functions, levels, and stakeholder groups to move complex work forward through influence, clarity, and shared accountability.
• An engaging facilitator who can lead senior teams through strategic conversations, decision-making, and operating cadences in ways that create focus, alignment, and momentum.

Bonus Points for

• Experience in virtual healthcare or digitally enabled care models.
• A Master's degree in a relevant field.
• Lean training or other formal continuous improvement methodology experience.
• Performance improvement in a remote environment.

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

Our Values

It takes a village to change health care. As the organization builds together toward its mission, it strives to embody the following values in its day-to-day work:

• Cultivate Trust. Listen closely and operate with kindness. Provide respectful and candid feedback to each other.
• Seek Context. Ask to understand and build connections. Do research up front to move faster down the road.
• Act Boldly. Innovate daily to solve problems, improve processes, and find new opportunities for members and customers.
• Deliver Results. Reward impact above output. Set a high bar, do not fear failure, and take pride in work.
• Succeed Together. Prioritize organizational progress above team or individual. Have fun while getting things done, and celebrate together.
• Remember Why We're Here. Push through the challenges of changing health care because the destination is worth it.

Company Mission

The organization is reverse engineering the way healthcare is delivered, putting the space between doctor visits—where health is won or lost—at the center of care. Today's healthcare system poorly serves chronic conditions that require ongoing support outside of the exam room, like obesity, diabetes, hypertension, cholesterol, and musculoskeletal conditions. The virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. The organization has served over two million members since launch across 2,000 employers, health plans, pharmacy benefit managers, and health systems.

The organization is thrilled to share that it has been certified as a Great Place to Work!

Equal Opportunity Employer

The organization carefully hires the best talent it can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. It strives to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. The organization is proud to be an equal opportunity workplace and affirmative action employer. It is committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Compensation

National Base Compensation Ranges: $243,200 - $304,000*

This role is also eligible for participation in annual cash bonus and equity grants.

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.