Customer Success Manager (Remote - US West Coast)

At Synera -- the AI Agent Platform for Engineering -- we're redefining how the world's most complex industries develop products. Backed by a world-class partner ecosystem including AWS, Autodesk, UiPath, Capgemini, McKinsey, and Accenture, and trusted by teams at BMW, Hyundai, ArianeSpace, and NASA, we're looking for a driven, entrepreneurial customer success professional to help grow and strengthen our presence on the West Coast.

WHAT YOU WILL DO

You will work cross-functionally with Zul & Hedison, our Account Executives on the West Coast, as well as Marketing, Product, and Forward Deployed Engineering teams, collaborating closely with colleagues in Germany to deliver exceptional customer outcomes and long-term value.

Your focus areas:

• You will lead software rollouts and ensure fast, measurable customer value realization.
• You act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal Synera teams (AI, Academy, and Technical Experts).
• You build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach.

What a week at Synera could look like:

• Monday: You start with team and company-wide syncs, followed by a Customer Success Task Force session to align priorities and share insights.
• Tuesday: You lead an Executive Business Review (EBR) with a key client to review progress and identify growth opportunities.
• Wednesday: You prepare an on-site workshop with a customer such as Volvo, and dedicate time to targeted outbound activities.
• Thursday: You run a hands-on customer workshop to explore AI use cases, followed by a Quarterly Business Review (QBR) and funnel review.
• Friday: You analyze customer health metrics, define action plans, join a product webinar, and close the week with strategic reflection.

Here is our team at the summer event - join us at the next one! 👋

WHAT'S IN IT FOR YOU?

• Flexible working: you decide when & where to work (as long as you have a residency in the US).
• Flexible public holidays: swap days off according to your values and beliefs!
• Home office setup support access to our office in Bremen, or co-working space in Boston.
• Personal development budget of $2,500. You'll also have the chance to grow together with us!
• We don't count your vacation days as we trust all our team members to decide what's best for them and the company.
• Access to the mental health platform nilo to support your well-being.
• We support you with health insurance, and a 401(k) savings plan.
• Regular team events, virtual coffee breaks, and spontaneous afterworks. We also get together as a whole company for 2-3 day off-sites in Germany twice a year! 🌈