Human Resource Coordinator - Shared Services

About the Role

Are you a motivated, customer-service-focused individual with a passion for human resources? Are you ready to work with an amazing team and a global organization?

One of our favorite clients is currently looking for a Leave of Absence Coordinator to support the Leave Administration team in a shared service, remote environment. This role will involve heavy phone work as you communicate with employees about STD, FMLA, and ADA. In this role, you must have a passion for helping others.

This role is fully remote, but the training will occur on site in the Charlotte market. You must be local to the Charlotte market.

Key Functions of the Role

• Be the forefront of support for inbound calls from employees who are on leave, have questions about medical leaves, or are returning from a leave.
• Keep records of all call conversations in the leave system in a comprehensible way.
• Research and resolve discrepancies between associates and leave requests.
• Maintain leave of absence documentation, files, and data.
• Review file notes and explain the leave process to associates and managers.
• Coordinate Salaried Short Term Disability with Corporate payroll.
• Compile employee data and submit information regarding any state leave.
• Monitor and track leaves of absence and follow up on required paperwork such as medical certification, requests for extended leave, and other required information.
• Work with associates, keeping them informed of any employee's leave of absence.

Key Qualifications

• You are all about your customer!
• You love interaction and helping others via phone, email, or in person.
• 1+ years of customer interaction via phone preferred, but customer service experience is great (call center experience is a plus).
• Bachelor's degree or equivalent experience.
• Excellent communication and organizational skills.
• Team player who is friendly, outgoing, and creative.
• Thrive working in a fast-paced, dynamic environment with strong time management and ownership of deliverables.
• Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities.
• You are analytical and critically think in a fast-paced environment where no two days are the same.
• Tech-savvy; you know Microsoft Office and are able to pick up new technology.
• Typing while someone is talking to you is fun; must have strong typing skills and the ability to multitask.
• Last but not least, you want to learn and get into a company that will support your career growth with endless opportunities to move forward and progress in your career.

Training is onsite for the first 2 weeks. The role is 100% remote after that, but candidates must live within driving distance of Charlotte, NC.