Customer Success Manager - Mid Market

About The Opportunity

Join a forward-thinking leader in the software industry, focused on empowering the world's fastest-growing businesses to automate, simplify, and accelerate their revenue operations. This is an exceptional opportunity to become a trusted advocate for mid-market clients, driving their long-term success and maximizing their investment in innovative SaaS solutions. You'll play a pivotal role in deepening relationships, enabling adoption, and supporting customer growth in a dynamic, high-impact environment.

Location & Salary

• Location: Remote (Candidates must reside in: UT, NV, AZ, CA, CO, MA, TX, IL, WA)
• Salary: $95,000 - $125,000

Responsibilities

• Develop and execute strategic success plans tailored to mid-market customers, ensuring alignment with their business and revenue operations objectives.
• Act as a trusted advisor, consulting clients on best practices to maximize the value of software solutions.
• Build and maintain strong executive relationships across customer Revenue Operations, Sales, and Marketing teams.
• Manage the entire post-sale customer lifecycle, overseeing onboarding, adoption, retention, and growth.
• Monitor customer health metrics and usage data, proactively identifying and mitigating churn risks while uncovering expansion opportunities.
• Lead executive business reviews to communicate achieved value and outline next steps for customer success.
• Collaborate closely with Account Managers, Professional Services, and Support teams to deliver a seamless customer experience.
• Capture and advocate customer feedback internally, driving continuous product and process improvements.
• Achieve and exceed quarterly customer retention and growth targets by driving measurable customer outcomes and platform adoption.

Must-Have Skills

• 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, preferably within a B2B SaaS environment.
• Proven ability to autonomously manage a portfolio of mid-market clients with strong commercial accountability.
• Outstanding executive presence and communication capabilities—verbal, written, and presentation.
• Experience articulating and positioning complex technological and business concepts to diverse audiences.
• Familiarity with SaaS customer journeys and navigating complex client organizational structures.
• Expertise in guiding customers toward effective adoption milestones with B2B SaaS products.
• Hands-on usage of AI systems to enhance the customer and account management experience.

Nice-to-Have Skills

• Bachelor's degree in a relevant field.
• Domain expertise and knowledge of best practices in Sales Operations, Marketing Operations, or Revenue Operations.
• Direct experience working with Salesforce.com and platforms within the B2B revenue tech stack.
• Proven ability to thrive in a high-growth, agile environment with ongoing process iteration.
• Experience building or utilizing AI systems that improve customer experience or account management processes.