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Talentoma
Remote Customer Service Team Leader
Job summary
New York
Work model
Fully remote
Only United States
3 weeks ago
Job description
Monthly Pay
$6,000 -- $7,400
Summary
The Remote Customer Service Team Leader supervises customer support representatives, drives performance improvements, and ensures exceptional service delivery across customer interactions.
Job Responsibilities
- Lead and coach customer service team members.
- Monitor performance metrics and KPIs.
- Provide feedback and performance support.
- Resolve escalated customer concerns.
- Support workforce planning activities.
- Promote service excellence initiatives.
Qualifications
- Customer service leadership experience preferred.
- Strong coaching and mentoring abilities.
- Excellent communication skills.
- Performance management experience.
- Ability to lead remote teams.
Perks & Benefits
- Monthly pay: $6,000--$7,400
- Fully remote leadership role
- Paid management training
- Career advancement opportunities
- Performance bonus eligibility.