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Talentoma
Remote Service Desk Associate
Job summary
Florida
Work model
Fully remote
Only United States
3 weeks ago
Job description
Monthly Pay
$5,000 -- $6,100
Summary
The Remote Service Desk Associate provides technical and customer support by resolving user issues, managing support tickets, and assisting with technology-related requests.
Job Responsibilities
- Respond to technical support requests.
- Troubleshoot hardware and software issues.
- Maintain ticket documentation.
- Provide user guidance and assistance.
- Escalate advanced technical concerns.
- Support service quality objectives.
Qualifications
- Help desk or technical support experience preferred.
- Strong troubleshooting skills.
- Customer-focused mindset.
- Excellent communication abilities.
- Familiarity with support systems.
Perks & Benefits
- Monthly pay: $5,000--$6,100
- Fully remote technical support position
- Paid onboarding
- Certification support
- Career growth opportunities