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Talentoma
Remote Service Desk Specialist
Job summary
Florida
Work model
Fully remote
Only United States
3 weeks ago
Job description
Monthly Pay
$5,300 -- $6,600
Summary
The Remote Service Desk Specialist delivers first-line technical support, resolves user issues, and ensures smooth day-to-day technology operations for internal and external users.
Job Responsibilities
- Handle incoming service desk requests.
- Troubleshoot software and hardware issues.
- Maintain support ticket records.
- Provide remote technical assistance.
- Escalate unresolved issues.
- Follow service level agreements.
Qualifications
- Service desk or IT support experience preferred.
- Strong customer service skills.
- Technical troubleshooting abilities.
- Familiarity with ticketing systems.
- Excellent communication skills.
Perks & Benefits
- Monthly pay: $5,300--$6,600
- Fully remote position
- Paid training and development
- Stable work schedule
- Career advancement opportunities