Patient Assistance Specialist

About the Role

We're looking for a medical biller with deep, hands-on PAP experience --- someone who has actually run applications, not just managed the queue. You know NovoCare, LillyAnswers, and myAbbVie Assist the way most people know their own phone number.

This is not a general billing position. We need someone who has:

• Submitted hundreds of PAP applications
• Appealed denials and won
• Calculated FPL eligibility without looking it up
• Tracked renewals before they expire

What We're Looking For

Required:

• 2+ years of direct PAP/MAP coordination experience
• Hands-on with major programs (NovoCare, LillyAnswers, myAbbVie Assist, or equivalent)
• FPL calculations and income documentation
• Denial appeal experience
• Specialty clinic, specialty pharmacy, or hospital outpatient background

Strongly preferred:

• GLP-1 PAP experience (Ozempic/NovoCare, Mounjaro/LillyAnswers)
• Biologic PAP experience: Humira, Dupixent, Ocrevus, Rinvoq, or similar
• Endocrinology, rheumatology, or neurology billing background
• Experience with PAP management software (AssistPoint, or similar)

What You'll Get

• $22--$30/hour depending on experience
• Fully remote
• Flexible schedule --- 10--20 hrs/week to start, growing with our customer volume
• Direct access to the founder --- your expertise shapes every product decision
• Path to full-time as we scale
• Work that matters: patients who can't afford their medication get it because of you

How to Apply

Send a short message to [email protected]

Tell us:

1. Which PAP programs you've worked with most
2. One denial you appealed and what happened
3. Roughly how many PAP applications you process per month

No formal resume required. We care about what you've actually done.