Job description
Benefits
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Profit sharing
- Tuition assistance
- Vision insurance
We are seeking an experienced IT and networking professional with a broad range of skill sets and a desire to work in a team-based collaborative environment. Qualified individuals must possess a relentless customer service attitude and exceptional communication skills. If you have the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for. MSP experience, or experience supporting small-medium business users is required.
Responsibilities
- Must be located in the San Francisco Bay Area, South Bay Peninsula preferred.
- Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure.
- Supporting cloud infrastructure including Azure, SharePoint, and other cloud-based services.
- Creating, managing, and implementing projects; small to large.
- Troubleshooting server, network, wireless, hardware, and software issues.
- Updating client IT documentation, network maps, tickets, and notes.
- Server account management; joining new and existing computers to domain.
- Software setup, configuration, and troubleshooting.
- Data backup and recovery (local and cloud); drive imaging.
- Local and hosted email migrations.
- Troubleshooting and remediation of problems on PC and Mac workstations.
- Provide telephone support to resolve issues online through remote access.
- Installation, configuration, and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting.
- Network design, planning, implementation, and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access, and redundant ISP load balancing and failover.
- Setting up maintenance schedules and monitoring issues using remote management tools.
- Provide detailed documentation and accounting of time in the ticketing system.
- Flexible work-from-home options available.