Job description
CRM Coordinator (Email & SMS) -- Remote (US East Coast/Central)
Location: Fully Remote (US-based, East Coast or Central preferred)
Contract: 12 months
Start Date: ASAP
We are seeking an experienced CRM Coordinator to support a fast-paced retail and e-commerce environment, managing high-volume email and SMS campaigns. This role is ideal for someone who excels at coordinating cross-functional teams, translating campaign briefs into action, and ensuring campaigns are delivered accurately and on time.
Responsibilities
- Gather and manage CRM campaign briefs from internal stakeholders.
- Translate brand direction into clear, actionable campaign requirements.
- Coordinate with internal and external teams to ensure smooth campaign execution.
- Manage asset collection, campaign status tracking, QA and testing processes.
- Review campaign performance reports and highlight key findings.
- Ensure creative assets and campaigns meet specifications before launch.
- Support high-volume email and SMS programs in a retail/e-commerce setting.
Requirements
- 3--5 years of experience in CRM coordination, campaign management, or a similar role.
- Experience working in a retail or e-commerce environment.
- Strong understanding of email and SMS marketing channels (platform execution experience not required).
- Proven ability to coordinate between stakeholders and execution teams.
- Excellent written and verbal communication skills with native-level English proficiency.
- Strong attention to detail and experience managing checklists and creative reviews.
- Comfortable interpreting campaign performance data and identifying key insights.
- Able to thrive in a high-volume, fast-paced environment.
Additional Information
- Must be based in the United States.
- Preference for candidates located in the Eastern or Central time zones.
- Must be available to work Eastern Time hours.
- Candidates available to start within the next two weeks are highly preferred.
- Two-stage interview process with interviews available immediately.
If you have experience supporting CRM programs in a fast-moving retail or e-commerce business and enjoy working across teams to deliver successful campaigns, we'd love to hear from you.