Banking Customer Service - HYBRID - $25/HR - IMMEDIATE HIRE

Role Overview

Immediate opening for a Banking Call Center Representative. This is a full-time, contract-to-hire opportunity with a major banking organization. The role offers a hybrid work model based in Wakefield/Boston, MA, with the ability to work remotely after the initial training period.

Compensation and Schedule

• Pay: $25/hr
• Schedule: Candidates must be flexible between 9:30 AM - 8:00 PM.
• Required Availability: 4 weekdays plus every Saturday (9:00 AM - 3:00 PM).
• Shift Options: 9:30-6:30, 10:00-7:00, or 11:00-8:00.

Qualifications

• 2 years of call center or banking experience.
• Excellent communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Provide outstanding service via phone and email to online banking users.
• Address customer questions and concerns with professionalism.
• Support high call volumes for the customer service center.
• Manage internal and external email inquiries efficiently.
• Act as a liaison between online customers and third-party service providers.
• Process new online account set-ups and perform ongoing account maintenance.
• Assist other call center areas as needed.

Benefits

If eligible, benefits include:

• Medical, dental, and vision insurance.
• 401(k) Retirement Plan (Pre-tax and Roth).
• Life insurance, short/long-term disability.
• Health Spending Account (HSA).
• Transportation benefits and Employee Assistance Program.
• Paid Time Off (PTO/Sick Leave).

About TEKsystems

TEKsystems is an industry leader in Full-Stack Technology Services and Talent Services. We partner with over 6,000 clients to drive business transformation.

Equal Opportunity Employer: We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.

Note: We may use AI tools to support our hiring process, though final decisions are made by our team.

Application Deadline

July 1, 2026.