Bilingual Healthcare Representative - 75075

Job Summary

We are seeking a Bilingual Healthcare Representative fluent in Spanish to join our team. This role is ideal for individuals with 1-2 years of call center or high-volume phone experience, looking to provide outstanding customer service in a fast-paced environment.

Principal Duties and Responsibilities

• Must speak Spanish.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues in a timely manner.
• Documents all calls into appropriate systems.
• Communicates with all departments to resolve client questions and problems promptly.
• Acts as a resource for complex questions regarding reports, technical issues, dialysis procedures, etc.
• Escalates issues to a supervisor for resolution as necessary.
• Assists with various projects as assigned by a direct supervisor.
• Other duties as assigned.

Top Skills Details

• Call Center
• Customer Service
• Medical Billing
• Medical Collections
• Medicare
• Medicaid
• Patient Account
• Spanish

Additional Skills & Qualifications

• Prior call center experience and/or multi-line phone system.
• Good computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications.
• Detail-oriented with strong analytical and organizational skills.
• Adaptable to a fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
• Great interpersonal skills with the ability to work cohesively within a team environment.
• Strong customer service skills with a positive, enthusiastic, and energetic attitude.
• Great oral and written communication skills to effectively communicate with all levels of management.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Plano, TX 75075. This is a fully remote position.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Apr 30, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.