Application Support Specialist

Overview

We are seeking a highly skilled Application Support Specialist to support, maintain, and optimize enterprise-level security applications across global client environments. This role is critical in ensuring the reliability and performance of integrated systems such as access control, video surveillance, and other security technologies while delivering exceptional customer service.

This is a fully remote position, providing the flexibility to work from home with company-provided equipment.

Key Responsibilities

• Provide advanced troubleshooting and root cause analysis for application and system issues to minimize downtime
• Support and maintain enterprise security platforms, including access control and video management systems
• Monitor system performance and ensure optimal functionality across customer environments
• Manage incidents through ticketing systems and follow structured incident response processes
• Collaborate with internal teams, vendors, and stakeholders to resolve technical issues
• Communicate complex technical concepts clearly to both technical and non-technical audiences
• Deliver high-quality customer service and maintain strong client relationships
• Identify opportunities for system improvements and performance optimization

Required Skills & Experience

• Strong troubleshooting and problem-solving skills in software and system environments
• Solid understanding of:
  • Software applications and enterprise systems
  • Networking fundamentals and database concepts
  • Security technologies (access control, video surveillance, integrations)
• Experience working with ticketing systems and monitoring tools
• Excellent communication skills with the ability to translate technical issues into clear solutions
• Strong customer service mindset with a focus on delivering a high-quality experience
• Ability to work independently in a remote environment while collaborating with cross-functional teams

Technical Experience (Preferred)

Access Control Platforms

• Honeywell Pro-Watch
• Software House
• Lenel
• Genetec
• AMAG

Video Management Systems (VMS)

• Honeywell MaxPro
• Genetec
• ExacqVision
• Milestone

Intercom Systems

• Commend
• 2N
• Aiphone

Employee Value Proposition

• Cutting-Edge Technology: Work with leading enterprise security platforms and top-tier manufacturers
• High-Impact Role: Directly contribute to protecting people, assets, and infrastructure
• Career Growth: Exposure to complex systems, ongoing training, and advancement opportunities
• Strong Culture: Join a team built on technical excellence, integrity, and customer-first service
• Stable & Growing Industry: Security technology continues to evolve with innovation and demand

Work Environment

• 100% Remote (Work From Home)
• Company-provided equipment (laptop, phone, and required tools)
• Collaborative, team-oriented environment with virtual support

Job Details

• Type & Location: Contract to Hire position based out of West Palm Beach, FL.
• Pay: $35.00 - $45.00/hr.
• Application Deadline: Jun 24, 2026.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500.

Equal Opportunity Employer: We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.