CIAM Product Analyst

Description

Product Analyst - CIAM

Top Skill Set

• Product experience in creating user stories and epics.
• Product experience in researching.
• Product experience in collecting and identifying data.
• CIAM experience writing user stories.
• CIAM experience with researching.

Note: There is no possibility to convert to FTE employee. This is a fully remote position. Preferred hours are 9-5 PM CST with flexibility. Travel is not required. Candidates should be prepared for 3 interviews.

Position Overview

We are seeking a detail-oriented and analytical Product Analyst to support our team. The ideal candidate will play a critical role in gathering requirements, analyzing business processes, and ensuring a seamless integration of the CIAM solution across all relevant channels.

Key Responsibilities

• Work closely with stakeholders to elicit, document, and validate business and technical requirements for the CIAM platform.
• Analyze existing authentication and authorization workflows and identify opportunities for improvement using the CIAM solution.
• Assist in mapping user journeys and defining use cases for login, registration, password management, and multi-factor authentication across all channels.
• Collaborate with project managers, developers, and QA teams to ensure requirements are accurately implemented and tested.
• Monitor and report on project progress, risks, and issues, ensuring timely resolution and escalation when necessary.
• Support user acceptance testing (UAT) and provide training and documentation to business users and support teams.

Qualifications

• Bachelors degree in Business Information Systems, Computer Science, or related field.
• 2 years of experience as a business or product analyst, preferably with identity management or digital authentication projects.
• Strong understanding of CIAM concepts, security protocols (OAuth, SAML, OpenID Connect), and digital channel integration.
• Understanding of Identity Provider (IdP) platforms, Multi-Factor Authentication (MFA) policy design, and adaptive/risk-based authentication strategies.
• Foundational working knowledge of Splunk and SQL for querying, analyzing, and reporting.
• Excellent analytical, communication, and problem-solving skills.
• Experience working in agile project environments is a plus.

Job Type & Location

This is a contract position based out of Chicago, IL. This is a fully remote position.

Pay and Benefits

The pay range for this position is $65.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jun 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Additional Information

• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process. By applying, you acknowledge and agree that your application may be reviewed using AI tools.