Position Overview
Are you an experienced automotive mechanic ready to transition from the shop to a professional office environment? We are seeking a Mechanical Claims Specialist to join a growing customer contact team.
In this role, you will leverage your hands-on mechanical experience and deep understanding of vehicle repair to assess, evaluate, and process automotive warranty claims. This is a great opportunity to step away from the physical demands of repair work while continuing to use your technical expertise in a fast-paced, customer-focused environment.
Key Responsibilities
- Evaluate, investigate, and process mechanical claims using your knowledge of vehicle systems and repair processes
- Communicate with dealerships, repair facilities, and customers via phone and email to resolve claim inquiries
- Determine claim approvals or denials based on established warranty guidelines
- Clearly explain claim decisions and next steps to customers and partners
- Provide guidance to vehicle owners on how to proceed with repairs and claim submissions
- Maintain accurate and detailed claim records using internal systems
- Deliver excellent customer service by actively listening, problem-solving, and showing empathy
- Collaborate with team members and leadership to ensure consistency and quality in claims handling
Call Types You'll Handle
- Dealerships: Calling to verify whether repairs are covered under warranty
- Vehicle Owners (Claims Decisions): Seeking explanations for approved or denied claims
- Vehicle Owners (Process Inquiries): Requesting guidance on how to proceed with vehicle issues and repair coverage
Required Skills & Qualifications
- Minimum of 3 years of automotive mechanic or related mechanical experience
- Strong understanding of automotive systems and repair processes
- Ability to clearly communicate technical concepts to both technical and non-technical audiences
- Excellent verbal communication and customer service skills
- Experience handling complex customer inquiries and resolving issues effectively
- Strong attention to detail and ability to work efficiently in a fast-paced environment
- Comfortable working in a call center setting with multiple systems and screens
- Proficiency with Microsoft Office tools (Outlook, Teams, Email, etc.)
- High school diploma or GED required
Preferred Qualifications
- ASE Certification (a plus)
- Experience with claims systems, labor guides (e.g., AllData), or diagnostic scan tools
- Bilingual (Spanish/English) candidates strongly preferred
Additional Requirements
- Ability to travel for a 2-week onboarding training (locations may include Deerfield Beach, FL or St. Louis, MO)
- Willingness to work occasional Saturdays
- Reliable high-speed internet and a quiet workspace for remote/hybrid work
Why This Role?
- Transition from physically demanding work to a stable office environment
- Apply your hands-on automotive knowledge in a new way
- Gain experience with claims processing and customer operations
- Opportunities for career growth and long-term advancement
Job Details
- Experience Level: Entry Level
- Job Type: Contract
- Location: Hybrid in Phoenix, AZ
- Pay Range: $25.00 - $35.00/hr
- Application Deadline: June 17, 2026
Benefits
If eligible, benefits may include:
- Medical, dental & vision
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Paid Time Off/Leave
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
TEKsystems is an equal opportunity employer.