Mechanical Claims Analyst

Position Overview

Are you an experienced automotive mechanic ready to transition from the shop to a professional office environment? We are seeking a Mechanical Claims Specialist to join a growing customer contact team.

In this role, you will leverage your hands-on mechanical experience and deep understanding of vehicle repair to assess, evaluate, and process automotive warranty claims. This is a great opportunity to step away from the physical demands of repair work while continuing to use your technical expertise in a fast-paced, customer-focused environment.

Key Responsibilities

• Evaluate, investigate, and process mechanical claims using your knowledge of vehicle systems and repair processes
• Communicate with dealerships, repair facilities, and customers via phone and email to resolve claim inquiries
• Determine claim approvals or denials based on established warranty guidelines
• Clearly explain claim decisions and next steps to customers and partners
• Provide guidance to vehicle owners on how to proceed with repairs and claim submissions
• Maintain accurate and detailed claim records using internal systems
• Deliver excellent customer service by actively listening, problem-solving, and showing empathy
• Collaborate with team members and leadership to ensure consistency and quality in claims handling

Call Types You'll Handle

• Dealerships: Calling to verify whether repairs are covered under warranty
• Vehicle Owners (Claims Decisions): Seeking explanations for approved or denied claims
• Vehicle Owners (Process Inquiries): Requesting guidance on how to proceed with vehicle issues and repair coverage

Required Skills & Qualifications

• Minimum of 3 years of automotive mechanic or related mechanical experience
• Strong understanding of automotive systems and repair processes
• Ability to clearly communicate technical concepts to both technical and non-technical audiences
• Excellent verbal communication and customer service skills
• Experience handling complex customer inquiries and resolving issues effectively
• Strong attention to detail and ability to work efficiently in a fast-paced environment
• Comfortable working in a call center setting with multiple systems and screens
• Proficiency with Microsoft Office tools (Outlook, Teams, Email, etc.)
• High school diploma or GED required

Preferred Qualifications

• ASE Certification (a plus)
• Experience with claims systems, labor guides (e.g., AllData), or diagnostic scan tools
• Bilingual (Spanish/English) candidates strongly preferred

Additional Requirements

• Ability to travel for a 2-week onboarding training (locations may include Deerfield Beach, FL or St. Louis, MO)
• Willingness to work occasional Saturdays
• Reliable high-speed internet and a quiet workspace for remote/hybrid work

Why This Role?

• Transition from physically demanding work to a stable office environment
• Apply your hands-on automotive knowledge in a new way
• Gain experience with claims processing and customer operations
• Opportunities for career growth and long-term advancement

Job Details

• Experience Level: Entry Level
• Job Type: Contract
• Location: Hybrid in Phoenix, AZ
• Pay Range: $25.00 - $35.00/hr
• Application Deadline: June 17, 2026

Benefits

If eligible, benefits may include:

• Medical, dental & vision
• 401(k) Retirement Plan
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Paid Time Off/Leave

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

TEKsystems is an equal opportunity employer.