SOC QA - 1st Shift

Description

This is a specialized L2 role within the Quality Assurance (QA) function, focusing on SOC KPIs/metrics/reporting rather than active incident work. The role involves assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review. This support enhances review capacity and coaching efforts.

The position is part of the global IT security team, working closely with US SOC teams.

Key Responsibilities

• Performs a combination of duties in accordance with departmental guidelines.
• Queue administration (execution, oversight, and delegation).
• Case review and quality assurance.
• Metrics review and reporting.
• Assist in case work as needed.
• Provide management updates on daily issues and impact.
• Maintain scheduled weekly/bi-monthly/monthly QA meetings with L2 and L3 analysts.
• Coordinate Roundtable topics, training, and lunch & learn sessions.
• Conduct analysis review of junior staff for quality control; mentor junior staff to encourage career growth and development.
• Collaborate with SOC, Intelligence, Incident Response, and Enterprise Security Teams for incident investigations and hunt missions when possible.
• Identify network visibility gaps and recommend solutions.
• Develop, maintain, and update playbooks, processes, and detection capabilities based on real-time feedback from investigations.
• Articulate security incident details to business stakeholders and non-technical individuals.
• May perform additional duties as assigned.

Skills

• Incident response
• Security operations
• Splunk
• Crowdstrike
• Malware analysis

Additional Skills & Qualifications

• Familiarity with SOC operations, scheduling, and tools including SIEM, SOAR, and DFIR products.
• Knowledge of the incident response lifecycle and cybersecurity leading practices.
• SLA calculations and KPI tracking experience.
• Solid understanding of security policy construction and publication.
• In-depth knowledge of regulations (e.g., SOX, privacy) and internal controls as they apply to IT.
• Ability to influence change in corporate understanding and adoption of information security concepts.
• Experience in technical writing and knowledgebase management and administration.
• Proven solid analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients.
• Experience in coaching and reporting findings to assist in team growth.
• Ability to manage various technical projects to completion with limited oversight.
• Advanced computer skills, including Microsoft Office suite and other business-related software systems (Excel or similar spreadsheet and database applications experience is a must). Other technologies will apply depending on the business area supported.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $8.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 13, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services: We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.