Contact Center Representative

Job Summary

TEKsystems is seeking customer service agents for a hybrid role in Des Moines, IA, involving 4 days onsite and 1 day remote.

Responsibilities

• Handle an average of 45-55 inbound calls daily, addressing inquiries from clients and financial professionals, ranging from simple requests to complex market-sensitive issues.
• Receive comprehensive training in customer service, products, and systems to stay updated on operational policies, new products, and procedures.
• Process requests from agents, policy owners, and third parties via phone.
• Educate customers on Athene products and answer questions related to product changes, tax implications, state regulations, claims, and more.
• Provide information on individual policies, including beneficiary details, value explanations, and terms and conditions.
• Document appropriate responses to customer inquiries, which may vary in complexity.
• Process various transactions such as address changes, beneficiary updates, partial withdrawals, replacements, and ownership changes.
• Communicate with customers through multiple channels and proactively seek solutions.

Skills & Qualifications

• Minimum of 1 year of customer service experience required.
• Proven ability to manage high call volumes and adhere to attendance and punctuality standards.
• Must be able to multitask and navigate multiple administrative systems.
• Effective verbal and written communication skills, with demonstrated success in explaining concepts to diverse customers.
• Ability to learn and retain significant amounts of detailed information quickly.
• Prior experience with annuities is preferred but not mandatory.

Job Type & Location

• This is a Permanent position.
• Based in Des Moines, IA.
• Hybrid work environment (4 days onsite, 1 day remote).

Pay and Benefits

• Salary Range: $43,000.00 - $43,000.00 per year.
• Benefits include: 401(k) with matching, Dental insurance, Health insurance, Paid time off, Tuition reimbursement, Vision insurance.
• This position is eligible for quarterly and annual incentives.

Application Deadline

• The application deadline is anticipated to be April 29, 2026.

About TEKsystems

TEKsystems is a leading provider of business and technology services, partnering with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a team of 80,000, we accelerate business transformation through expertise in strategy, design, execution, and operations. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.