Customer Service Representative

Customer Service Representative

This is a 100% remote position. Equipment will be provided. Must have high-speed internet.

Responsibilities

The main function of a Customer Service/Inside Sales Specialist is to interact with customers in response to scheduling pest and rodent inspections. Customer Service Specialists will be taking inbound calls but may have to place an outbound call to follow up with customers on appointment scheduling. They will be scored on the percentage of leads per call and "booking" the next appointment for a tech to come out for an inspection. Some states cannot schedule a service until an inspection has been completed, so the focus is on scheduling techs to come out. Specialists will not be able to give quotes over the phone, which is why they need to schedule a tech to come out. Specialists will handle 80-100 calls per day.

• Recommend products to customers based on their needs and interests.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Provide customers with product samples and catalogs.

Top Skills Details

• Customer service
• Call center
• Retention representative
• Escalation calls

Additional Skills & Qualifications

• Candidates CANNOT miss any time in the first 4 weeks (i.e., preplanned appointments, vacation, etc.). This is non-negotiable.
• Customer Service
• Retention Specialist
• Upselling Experience
• Attention to Detail
• Conflict Resolution

Education/Experience

• High school diploma or GED preferred.
• 2+ years of customer service/call center related experience required.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Nashville, TN. This is a fully remote position.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Apr 17, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.