Customer Service Representative (Financial Call Center)

Job Summary

TEKsystems is seeking customer service agents for an onsite hybrid role (4 days onsite, 1 day work from home) in Des Moines, IA.

Responsibilities

• Answer an average of 45-55 inbound calls per day, handling inquiries from clients and financial professionals, ranging from simple requests to complex market-sensitive issues.
• Receive extensive training in customer service, products, and systems to stay current with operational policies, new products, and procedures.
• Process requests from agents, policy owners, and third parties via incoming calls.
• Provide information on individual policies, including beneficiary details, values, terms, and conditions.
• Document appropriate responses to customer inquiries, which may be simple to moderately complex.
• Process various transactions such as address changes, beneficiary changes, partial withdrawals, replacements, and ownership changes.
• Communicate with customers through multiple channels and proactively seek solutions.

Skills & Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to manage high call volumes and adhere to attendance and punctuality standards.
• Proficiency in multitasking and navigating multiple administrative systems.
• Strong verbal and written communication skills, with a proven ability to explain concepts to a diverse customer base.
• Capacity to learn and retain a significant amount of detailed information quickly.
• Prior experience with annuities is preferred but not required.

Job Type & Location

• This is a Permanent position.
• Workplace Type: Hybrid
• Location: Des Moines, IA

Pay and Benefits

• Pay Range: $43,000.00 - $43,000.00 per year.
• Benefits include: 401(k) with matching, dental insurance, health insurance, paid time off, tuition reimbursement, and vision insurance.
• This position is eligible for quarterly and annual incentives.

Application Deadline

• The application deadline is May 12, 2026.

About TEKsystems

We are partners in transformation, helping clients activate ideas and solutions to seize new opportunities. With a global team of 80,000 professionals serving over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we are an industry leader in Full-Stack Technology Services and Talent Services. We collaborate with progressive leaders to drive change through true partnership. TEKsystems is an Allegis Group company.

TEKsystems is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

About TEKsystems Global Services

We are a premier provider of business and technology services, accelerating business transformation for our clients. Our expertise spans strategy, design, execution, and operations, unlocking business value through a comprehensive suite of solutions. As a global team of 80,000, we partner with over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia, leveraging our scale, full-stack capabilities, and speed. We are strategic thinkers and hands-on collaborators, empowering customers to capitalize on change and master technological momentum. We build tomorrow by delivering impactful business outcomes and making positive contributions to our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

TEKsystems is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.