Customer Service Representative- Remote In Portland Only

MUST BE LOCAL TO PORTLAND, OR FOR EQUIPMENT PICK UP

Job Description

In this role you will handle both inbound and outbound phone calls to help patients using the CarePayment program; our goals are to grow our program enrollment, drive payment activity, and provide first-class customer service.

• You will serve as primary phone contact and handle all inbound calls from CarePayment account holders, and potential account holders.
• You will place outbound calls to CarePayment account holder, which includes welcome calls to new account holders, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy.
• You will receive ongoing quality evaluations, coaching and mentoring from Customer Care supervisor, leads and peers.
• You will be coachable and receptive to continuous feedback, embracing challenges and development opportunities.
• You will leverage technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from CarePayment patients using a proprietary CRM.
• You will provide white-glove, first-class service as an advocate for the patient and an ambassador for the CarePayment brand.

Additional Skills & Qualifications

• Customer service experience (retail, restaurant, call center, etc.) - having a strong customer service mindset is most important.
• High school diploma and/or relevant work experience is preferred.
• 1-2 years of telephone customer support/call center experience is preferred.
• Experience in a hospital and/or financial services environment, including knowledge of HIPAA, is preferred.
• Must have proper childcare.
• Must have quiet/private workspace. Cannot work in a room with other people.

Job Type & Location

This is a Contract to Hire position based out of Beaverton, OR.

Pay and Benefits

The pay range for this position is $19.00 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.