Customer Support Specialist

Role Overview

We're hiring Customer Support Specialists to support customers with product orders, reorders, insurance-related questions, and account updates. This role is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment.

You'll spend most of your day assisting customers over the phone, processing orders, maintaining accurate records, and ensuring information is entered correctly across multiple systems.

What You'll Be Doing

• Answer inbound customer calls regarding orders, shipments, and account questions
• Process orders from start to finish while maintaining accuracy
• Verify insurance eligibility and benefits before order fulfillment
• Update and maintain customer demographic and insurance information
• Provide updates on order status, shipping timelines, and backorders
• Follow up with customers regarding delays or outstanding requirements
• Document customer interactions and account activity within company systems
• Work with internal teams to resolve order and customer service issues
• Escalate complex concerns when needed
• Ensure records, documentation, and processes follow company guidelines and healthcare regulations
• Support ongoing training, team initiatives, and process improvements

Pay, Schedule & Logistics

• Pay: $20.00/hour
• Contract-to-Hire opportunity
• Initial contract length: 3 months
• Fully Remote
• Company equipment provided

Required Availability

• Training Program: 4 weeks (2 weeks classroom training, 2 weeks shadowing and guided learning)
• Shift start times range between 4:30 AM PST and 9:00 AM PST
• Overtime may be available based on business needs

Requirements

Must-Have

• At least 1 year of customer service experience
• Minimum 6 months of inbound and/or outbound call center experience
• Experience handling a high volume of customer calls
• Ability to enter information accurately while speaking with customers
• Strong verbal and written communication skills
• Comfortable working across multiple computer systems and applications
• Experience following established procedures and handling multiple priorities
• Basic proficiency with Microsoft Word, Excel, Outlook, and internet-based applications
• Ability to work accurately and maintain detailed records

Preferred

• Order entry experience
• Insurance verification experience
• Experience using CRM or ERP systems
• Healthcare, medical device, or durable medical equipment industry experience

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jul 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Additional Information

• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process. By applying, you acknowledge and agree that your application may be reviewed using AI tools.