TE

Enterprise Monitoring Systems Administrator

Job summary

Reston
Engineering

Work model

Fully remote
Only United States
1 week ago
Job description

Position Summary

Perform administrative, reporting, design, and maintenance tasks on various Enterprise Monitoring platforms. Knowledge requirements include various Server Operating Systems, WAN/LAN Network concepts and devices, and Monitoring Software packages from a variety of vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. Members of the Enterprise Monitoring Systems team will interface with customers from all levels of the organization and will need to demonstrate an understanding of how Enterprise Systems impact each Customer's work to implement the Tools in a comprehensive, Customer-facing fashion. A successful member of the team will be able to provide individual and group training on the tool set and will be able to write technical and policy documentation as needed.

Duties / Responsibilities / Experience

  • Maintain Server Operating Systems (Windows Server 2022 and Red Hat Enterprise Linux 8 and 9) running on physical and VM platforms.
  • Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.
  • A solid understanding of WAN Concepts and Data Circuits (T1's, MPLS, VPN and Enterprise VPN, SONET, Ethernet, Fiber, etc...).
  • Ability to communicate complex technical subjects to non-technical customers.
  • Follow agreed processes and procedures for providing solutions to customer requests or issues.
  • Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards.
  • Delivering customer communication to the appropriate level of understanding to ensure a successful outcome.
  • Document policies, procedures and issues in ticketing system as well as in internal knowledge base.
  • Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients.
  • Ability to work independently as well as part of a team as required.
  • Demonstrate strong client relationship skills.
  • Willingness to work on a rotating On Call Schedule.

Skills

  • Install, Upgrade, Maintain, and provide training/documentation for a suite of Monitoring Tools including but not limited to:
    • Microsoft System Center Operations Manager (SCOM)
    • Broadcom DX NetOps Spectrum
    • Broadcom DX NetOps Network Flow Analysis
    • Broadcom DX NetOps Performance Manager
    • Dynatrace (Upcoming)
    • Nexthink (Upcoming)
  • Familiarity with Cisco IOS, Networking Config Files, Concepts and Hardware.
  • MS PowerShell.
  • SNMP v3 Traps and Polling.
  • Bandwidth Analysis.
  • Advanced Microsoft Excel skills for Monthly Reporting.
  • Advanced System and Network Troubleshooting Skills.
  • SQL and MySQL.

Additional Skills & Qualifications

  • Active DoD Secret clearance or higher.
  • DoD 8570 IAT II certification.

Job Type & Location

This is a contract position based out of Reston, VA. This is a fully remote position.

Pay and Benefits

The pay range for this position is $55.00 - $60.00/hr.

If eligible, the benefits available for this temporary role may include:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan
  • Life Insurance
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jun 2, 2026.