About the Opportunity
Join a global leader in data analytics, risk management, and technology solutions that partners with businesses, insurance providers, financial institutions, and government agencies to help make informed decisions and improve customer outcomes. This organization is known for its strong employee culture, career development opportunities, and commitment to innovation and compliance.
We are seeking a detail-oriented and skilled professional to join a fast-paced Regulatory & Compliance team. In this role, you'll investigate customer disputes, conduct research, manage case resolutions, and ensure regulatory requirements are met.
This position is ideal for candidates with intermediate experience in customer service, claims processing, insurance, banking, fraud, government services, legal support, or dispute resolution.
Key Responsibilities
- Review and investigate customer disputes and compliance-related cases.
- Research information and gather supporting documentation to resolve issues.
- Communicate with consumers to obtain missing details when needed.
- Prepare case summaries, timelines, and responses for review.
- Determine whether disputes can be resolved internally or require escalation.
- Maintain accurate documentation while adhering to strict deadlines and regulatory requirements.
- Manage a high-volume caseload while maintaining quality and accuracy standards.
Qualifications
Required:
- 3+ years of experience in a high-volume customer service, claims, dispute resolution, or case-processing environment.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred:
- Experience in insurance, banking, fraud, government services, credit reporting, legal support, or compliance.
- Previous escalations, investigations, claims, or dispute-resolution experience.
- Salesforce or case-management system experience.
- Paralegal or legal assistant experience is a plus.
Schedule & Work Environment
- Must be available for a Wednesday-Sunday schedule.
- Flexible start times between 8:00 AM and 9:00 AM and ending around 5:00 PM or 6:30 PM (depending on start and break times).
- Initial training (approximately 3 weeks) may be onsite or remote depending on business needs.
- Hybrid flexibility may be earned based on performance and KPI achievement after training.
Why work with us?
- Opportunity to work for a respected industry leader with a reputation for employee development and internal growth.
- Gain valuable experience in regulatory compliance, investigations, and dispute resolution.
- Hybrid work flexibility based on performance.
- Collaborative team environment with strong leadership support.
Job Type & Location
This is a 6-Month Contract-to-Hire position based out of Alpharetta, GA.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on Jul 17, 2026.