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French Bilingual Customer Service Representative

Job summary

Dallas

Work model

Fully remote
Only United States
2 weeks ago
Job description

Overview

We are partnering with a leading third-party financial services client seeking Bilingual French Customer Service Representatives to join their remote team. This role focuses on assisting customers with insurance-related issues tied to auto leases and loans.

This is NOT a sales or collections role—all calls are informational and focused on customer support and problem resolution.

Location and Schedule

  • Location: 100% Remote (Based out of Dallas, TX)
  • Pay: $16.00/hour starting pay; increase to $17.00/hour after 6–9 months
  • French Shift Options:
    • Monday–Friday, 10:30 AM – 7:00 PM
    • Tuesday–Saturday, 10:30 AM – 7:00 PM

Key Responsibilities

  • Handle approximately 14 calls per hour (high-volume phone environment).
  • Contact customers regarding insurance discrepancies (e.g., cancellations, missed payments, incomplete documentation).
  • Verify insurance details directly with insurance agents.
  • Accurately update and upload information into internal systems.
  • Leave scripted messages when agents are unavailable.
  • Ensure all customer insurance requirements are properly documented and resolved.

Training Program

  • Duration: 3 weeks (Monday–Friday, 8:30 AM – 5:00 PM).
  • Includes: Classroom training, call shadowing, and live call handling with supervision.
  • Assessment: Must pass final evaluation with 80% or higher. One additional week is allowed if the first attempt is unsuccessful. Failure to pass will result in assignment termination.

Qualifications

  • Required: Fluent in French and English, High school diploma or equivalent, 1+ year of customer service experience.
  • Preferred: Call center or high-volume phone experience, strong attention to detail, and data entry skills.

Benefits

If eligible, benefits may include:

  • Medical, dental & vision
  • 401(k) Retirement Plan
  • Life Insurance, Short and long-term disability
  • Health Spending Account (HSA)
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500.

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The company is an equal opportunity employer.