Healthcare Customer Service Representative- FULLY REMOTE

TekSystems is currently hiring for a FULLY REMOTE Medical Customer Service/Medical Billing Representative! This position is on EST and would prefer someone to live somewhat close to MD.

Requirements

• Must have medical claims, medical billing, or medical customer service with billing knowledge experience.
• MUST understand EOB's (Explanation of Benefits).
• Must be able to work EST time zone.
• Must have an Associates or Bachelors degree; CPAT certification is a plus.
• Requires detailed working knowledge and demonstrated proficiency in multiple payers application billing and/or collection processes.
• Must understand what medical insurance is and know how to explain what insurance does.
• Must have excellent patient customer service experience.
• Need to fully understand the medical billing process.

Description

Responds to customer inquiries regarding patient accounts, assists in resolving issues and concerns. Maintains professional and courteous behavior to ensure positive image within the community served and to promote customer satisfaction. Assists management with the training of new hires.

They will be going over billing issues and EOB's with patients that are calling in over the phone. They will need to understand what an EOB is, be able to describe what the insurance company has paid, and what they owe as well.

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD. This is a fully remote position.

Pay And Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jul 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. By applying, you acknowledge and agree that your application may be reviewed using AI tools.