Hybrid Call Center Representative $25/HR - IMMEDIATE HIRE

Overview

IMMEDIATE BANKING CALL CENTER REPRESENTATIVE NEEDED - FULLY REMOTE AFTER TRAINING - $25/HR

Opportunity to work for one of the largest banking organizations in the area. This is a full-time opportunity with room for advancement.

Shift Requirements

Candidates must be flexible between 9:30 AM - 8:00 PM.

• 4 weekdays required.
• Saturday is REQUIRED EVERY WEEK from 9:00 AM - 3:00 PM.
• Possible shifts: 9:30-6:30, 10:00-7:00, or 11:00-8:00.

Location

Wakefield, MA (Hybrid: Must be on-site when needed occasionally, otherwise remote).

Qualifications

• 2 years of call center experience or banking experience.
• Excellent communication skills.
• Microsoft Office proficient.

Responsibilities

• Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Provide support to online banking call volume for the customer service center.
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
• Process new online account set-ups and perform ongoing maintenance to existing online accounts.
• May be required to assist other areas of the call center on an as-needed basis.

Job Type & Location

This is a Contract to Hire position based out of Boston, MA.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

If eligible, benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions)
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jul 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process. By applying, you acknowledge and agree that your application may be reviewed using AI tools.