Inbound Customer Support - Remote

Role Overview

Candidates must be comfortable handling 45-50 inbound calls per day with a 5-6 minute average handle time.

There are two call types daily:

• Business/legal inquiries around medical record status (quick and professional).
• Patient-facing calls requiring patience, empathy, and the ability to walk callers through a process.

Bilingual English/Spanish is required for 3 of the 10 positions.

Skills

• Customer service
• Customer support
• Call center

Qualifications

• Medical records experience
• Healthcare customer service background
• Familiarity with telephony systems
• Prior experience with C-SAT metrics

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN. This is a fully remote position.

Pay And Benefits

The pay rate for this position is $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Additional Information

• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process. By applying, you acknowledge and agree that your application may be reviewed using AI tools.