Isp Tech

ISP Technician - Remote

This remote position is a stepping stone to an IT Help Desk Analyst role, building foundational skills for a career in call centers or IT. You will provide technical support for an Internet Service Provider in a fast-paced, 24x7x365 environment.

Key Responsibilities:

• Provide external customer support via phone, email, and web chat.
• Troubleshoot and resolve issues related to cable, modems, routers, internet, voice, data, and video connectivity.
• Manage a volume of 50-75 tickets per 8-hour shift.
• Support 50+ client accounts, navigating unique computer systems for each.
• Document all interactions within multiple ticketing systems.
• Assist other Technical Support Representatives as needed.

Technical Skills & Qualifications:

• Experience with Cable, Modems, Routers, and Internet services.
• Proficiency in Phone, Email & Web Chat Support.
• Knowledge of Networking & Telecommunications.
• Strong Troubleshooting abilities.
• Experience with Ticketing Systems.
• Google IT Professional Certification or pursuing CompTIA Certifications is a plus.

Important Requirements:

• Must reside within 90 miles of Raleigh, NC, Cedar Rapids, IA, or Huntsville, AL.
• Must maintain your own reliable internet connection with a backup plan.
• Home office must be hardwired; Wi-Fi or hotspots are not accepted.
• Must have reliable childcare and minimal distractions.

Attendance & Performance:

• Strict attendance policy: No more than 1 absence per month during the initial months.
• Daily attendance is monitored.
• Performance is evaluated based on AHT, Schedule Adherence, QA Scores, Attendance, and Ticket Errors.
• Call hopping and call avoidance are heavily monitored.

Schedule & Training:

• Orientation: Week of May 11, 2026
• Equipment Pick-up: Week of May 11, 2026
• Start Date: May 18, 2026
• Candidates will choose one of three 2nd shift schedules (40-hour workweek, 8-hour shifts with 1-hour lunch):
  • Early: 10 am - 7 pm
  • Middle: 12 pm - 9 pm
  • Late: 3 pm - 12 am
• Selected schedules are permanent.
• Two days off per week, not necessarily consecutive.
• Will work one Saturday or Sunday per week.

Compensation & Benefits:

• Pay Rate: $15.00 - $15.50/hr (Contract to Hire)
• Salary increase after 4 months.
• Eligible for Medical, dental, vision, 401(k), Life Insurance, Disability, HSA, Transportation benefits, Employee Assistance Program, and PTO.

About TEKsystems:

TEKsystems is a leading provider of business and technology services, accelerating business transformation for over 6,000 clients globally. We are a team of 80,000 strong, partnering with progressive leaders to drive change and deliver business outcomes. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.

Job Type & Location

• Job Type: Contract to Hire
• Workplace Type: Fully Remote
• Location: Davenport, IA (for residency proximity requirement)

Application Deadline

• April 21, 2026