Quality Assurance Analyst

Description

The Quality Assurance (QA) Specialist is responsible for ensuring the accuracy, consistency, and compliance of Short-Term Disability (STD) and Leave of Absence processes within the FINEOS claims management system. This role partners closely with operations, compliance, and technology teams to audit workflows, identify defects, and drive continuous process improvement for an insurance client.

Key Responsibilities

• Perform quality reviews of STD and Leave cases processed within the FINEOS platform to ensure adherence to client policies, regulatory requirements, and internal standards.
• Evaluate claim adjudication, documentation, and system updates for accuracy, completeness, and timeliness.
• Identify trends, defects, and root causes; provide actionable feedback and recommendations to operations teams.
• Collaborate with business analysts and system administrators to validate FINEOS system enhancements, configurations, and releases.
• Develop and maintain QA scorecards, reporting dashboards, and audit documentation.
• Support training initiatives by sharing quality findings and best practices with claims and leave specialists.
• Ensure compliance with applicable federal/state leave regulations (e.g., FMLA) and disability guidelines.

Skills

• Quality assurance
• Automation
• Manual testing
• Quality assurance testing

Additional Skills & Qualifications

• Experience in Quality Assurance within insurance, disability, or leave administration environments.
• Strong knowledge of Short-Term Disability (STD) and Leave of Absence processes.
• Hands-on experience with the FINEOS system or similar claims management platforms.
• Excellent analytical, problem-solving, and documentation skills.
• Ability to interpret policies, regulations, and standard operating procedures.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC. This is a fully remote position.

Pay And Benefits

The pay range for this position is $35.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Legal Disclosures

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.