Remote Call Center (Card Fraud)

Remote Work Environment

• 100% REMOTE
• Must reside within a 60-mile radius of the local Training Hub.
• Internet Requirements:
  • Cannot use satellite, hotspots, wireless point-to-point, extenders, WiFi, or pay-per-data services.
  • Minimum 50 Mbps download and 25 Mbps upload speed required.
  • Ethernet connection is mandatory.
  • Workstation must be set up within 8-12 feet of the modem/router and plugged directly into the router with provided cables. Two ports are needed for the workstation setup.
  • Do not use cables longer than provided; equipment may not function satisfactorily. The client does not cover expenses for additional hard-wired connections.
• Workspace:
  • Desk must accommodate two monitors, a phone, keyboard, and mouse.
  • Must be free of distractions (e.g., family members, children, pets, TV).
• High-speed internet (non-satellite, not public or shared) must be pre-established; the client does not provide or reimburse for internet service.

Training and Onboarding

• Start Date: June 1st
• Training Schedule: Monday-Friday, 9:00 AM - 5:30 PM EST (15 working days: 11 days trainer-led, 4 days field exercises).
• Nesting Period: Two weeks onsite after training, taking calls with daily debriefs and supervisor guidance. Assigned shift will be worked during this period (Monday-Friday).
• Hybrid Work Eligibility: Considered after nesting, contingent upon meeting teleworking guidelines, satisfactory performance, and attendance. Completion of Bridge training is also required.

Normal Shift After Training

• Schedule: Monday-Saturday Hybrid Flex.
• Start Times: Between 11:30 AM - 1:00 PM EST.
• Flexibility: Must be open to working weekends (Saturdays or Sundays).

Job Description

Members calling the Fraud Department have typically experienced fraud on their accounts and seek reassurance and resolution. As a Member Service Representative (MSR) in this department, you will make a positive impact by addressing member concerns with empathy and professionalism.

• Handle back-to-back inbound calls, working at a desk and utilizing a computer with dual monitors and multiple programs to resolve issues and manage member accounts.
• Demonstrate dependability and a commitment to quickly resolving fraud concerns.
• Ensure account and member security by identifying red flags and protecting sensitive information.
• Assist members who may be upset due to compromised accounts or inability to make payments (e.g., while traveling or at a grocery store).
• Candidates must be comfortable handling potentially irate callers.
• Extensive support is available from supervisors and mentors.
• Requires empathy, active listening, and effective probing questions, in addition to technical proficiency.

Qualifications (Required)

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal/written communication skills.
• Professional phone demeanor.
• Proficiency with computers and strong typing skills.
• Ability to ask probing questions and de-escalate tense situations.
• Strong time management and decision-making abilities.
• Adaptability and accountability.

Shifts

• Schedules provided two weeks in advance.
• Scheduled for 5 days a week, with flexibility required.

Job Type & Location

• Contract to Hire position.
• Based in Sandy Springs, GA.

Pay and Benefits

• Pay Rate: $19.50 - $19.50/hr.
• Benefits (if eligible): Medical, dental & vision, Critical Illness, Accident, Hospital, 401(k) with pre-tax and Roth options, Life Insurance (Voluntary), Short/Long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation, Sick Leave). Eligibility requirements apply.

Workplace Type

• Hybrid position in Sandy Springs, GA.

Application Deadline

• Anticipated closing date: May 11, 2026.

About TEKsystems

We are partners in transformation, helping clients activate ideas and solutions to seize new opportunities. With 80,000 employees and over 6,000 clients, including 80% of the Fortune 500, we operate across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we collaborate with progressive leaders to drive change through true partnership. TEKsystems is an Allegis Group company.

TEKsystems is an equal opportunity employer committed to diversity and inclusion. All applications will be considered without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.

About TEKsystems Global Services

We are a premier provider of business and technology services, accelerating business transformation for our clients. Our expertise spans strategy, design, execution, and operations, unlocking business value through diverse solutions. With a global team of 80,000 professionals serving over 6,000 customers, including 80% of the Fortune 500, we leverage our scale, full-stack capabilities, and speed. We are strategic thinkers and hands-on collaborators, enabling customers to capitalize on change and technological momentum. We build for tomorrow by delivering business outcomes and making positive community impacts. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

TEKsystems is an equal opportunity employer committed to diversity and inclusion. All applications will be considered without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.

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