Remote Contract Call Center Representative
Job summary
Work model
Remote Contract Call Center Representative
Contract Duration: May 11th - June 1st
Work Arrangement: Fully Remote (equipment provided)
Pay Rate: $16.50/hour
Schedule
- Availability: Monday - Friday, between 8:00 AM and 10:00 PM EST.
- Shift Assignment: Your specific shift will be scheduled within this time frame.
Job Description
The Customer Service Representative (CSR) will demonstrate in-depth knowledge of client plan provisions and Health and Welfare benefit enrollment to provide exceptional service during every interaction.
Key Responsibilities:
- Utilize critical thinking, strong communication, and multitasking abilities to convey ownership and provide excellent service.
- Work effectively both independently and as part of a team.
- Assist participants in a concierge service model, resolving most inquiries from start to finish.
- Deliver high-quality, proactive service, ensuring timely and complete resolution of all inbound inquiries.
- Maintain participant satisfaction by proactively communicating status updates throughout the inquiry process.
- Manage daily open and new cases, which may involve interactions with employees, retirement providers, insurance companies, and/or client services.
- Accurately and promptly document and update participant account information in the case management system.
Job Type & Location
- Type: Contract
- Primary Location: Atlanta, GA (This is a fully remote position)
Pay and Benefits
- Pay Range: $16.50 - $16.50 per hour
- Potential Benefits (for eligible temporary roles):
- Medical, dental, and vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan (Pre-tax and Roth options)
- Voluntary Life & Accidental Death and Dismemberment (AD&D) Insurance for employee and dependents
- Short-term and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid Time Off (PTO), Vacation, or Sick Leave
Application Deadline
- This position is expected to close on May 1, 2026.
About TEKsystems
We are partners in transformation, activating ideas and solutions to seize new opportunities. With 80,000+ professionals serving over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia, we lead in Full-Stack Technology Services and Talent Services. We collaborate with progressive leaders to drive change through true partnership. TEKsystems is an Allegis Group company.
TEKsystems is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.
About TEKsystems Global Services
As a leading provider of business and technology services, we accelerate business transformation for our clients. Our expertise in strategy, design, execution, and operations unlocks business value through a comprehensive suite of solutions. With a global team of 80,000 professionals serving over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, we leverage our scale, full-stack capabilities, and speed to drive change. We are strategic thinkers and hands-on collaborators, helping customers capitalize on evolving technology and achieve positive business outcomes while making impactful contributions to our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
TEKsystems is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.