Job Summary
The Service Desk Analyst is responsible for a wide array of tasks supporting end-users primarily located in the USA via phone, email, and chat. This role involves troubleshooting and resolving issues ranging from simple password resets to more complex technical problems.
Key Responsibilities
- Handle inbound customer support requests via phone, email, and chat.
- Troubleshoot and resolve end-user technical issues.
- Triage and escalate issues as needed.
- Provide support to remote end-users.
Experience Required
- 1-2 years of helpdesk or call center experience.
- 1-2 years of experience with help desk ticketing tools (e.g., Service Now).
- Experience supporting remote end-users.
- Experience working effectively as part of a remote team.
Skills Required
- Troubleshooting common Windows-related issues.
- Working knowledge of Active Directory.
- Working knowledge of Domain hierarchy.
- Working knowledge of Microsoft Windows OS.
- Proficiency in Microsoft Office Products (Word, Excel, Outlook, PowerPoint).
- Familiarity with remote meeting software (Microsoft Teams, Cisco WebEx, Zoom).
- Strong written and oral communication skills.
- Ability to learn and troubleshoot custom applications.
- Typing skills are a plus.
Non-Technical Requirements
- Excellent "people skills" with the ability to communicate effectively with users of all technical skill levels.
- Strong listening skills to understand user needs and perspectives.
- A sense of urgency to resolve issues and restore user productivity.
Hardware Requirements
- Secure, quiet home office location.
- Personal high-speed internet connection (hotspots or public Wi-Fi are not acceptable).
- Cell phone with good reception.
- Speakers/Mic for clear audio communication (a USB headset will be provided).
Job Type & Location
- Contract position.
- Based in Coppell, TX.
- Must live in the DFW area.
- Hybrid position: Requires 2 days per week in the office.
Pay and Benefits
- Pay Range: $16.25 - $18.00 per hour.
- Benefits may include medical, dental, vision, critical illness, accident, hospital insurance, 401(k) plan, life insurance, short/long-term disability, HSA, transportation benefits, Employee Assistance Program, and Time Off/Leave (PTO, Vacation, Sick Leave). Eligibility and availability of benefits are subject to change and specific plan terms.
Application Deadline
- April 24, 2026 (anticipated).
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for clients. As part of Allegis Group, we are a global team of 80,000 professionals serving over 6,000 clients, including 80% of the Fortune 500. We specialize in Full-Stack Technology Services and Talent Services, driving change and delivering business outcomes.
TEKsystems is an equal opportunity employer committed to diversity and inclusion.
About TEKsystems Global Services
TEKsystems Global Services offers a range of solutions in strategy, design, execution, and operations to unlock business value. We partner with clients to capitalize on change and leverage technology, making a positive impact in our global communities. TEKsystems Global Services is an Allegis Group company.
TEKsystems and TEKsystems Global Services are committed to equal opportunity employment.
Workplace Type
- Hybrid position in Coppell, TX.