About the Role

As a Bi-Lingual Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Fluent in English and Spanish
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Qualifications

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Key Competencies

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure.
Open-Mindedness: Open-minded approach to feedback and working within a structured schedule.
Critical Thinking: Sharp critical thinking skills for quick analysis and decision-making.
Solution-Oriented: Proactive approach to problem-solving.

Work from Home Requirements

Internet Requirements:
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
- Proof of internet speed required.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices.

Benefits

Comprehensive health benefits (medical, vision, dental).
Mental health resources and Employment Assistance Programs.
Financial tools including 401(K) plans, life insurance, and more.

Application Information

Application Deadline: Ongoing until positions are filled.

To apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Note: Employment is restricted to residents of: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or here.

Remote -Bi-Lingual (Spanish) Customer Service Representative

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