Telecom Support Analyst

TSA -- DHS Opportunity

Location: 100% Remote

Clearance: Minimum Public Trust Required

Job Type: Full-Time

Target Salary Range: $50,000 - $80,000

This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary.

Position Summary

We are seeking a UC / Telecom Support Analyst (2+ years of experience) to support enterprise VoIP, VTC, or unified communications (UC) across on-prem, cloud, and hybrid environments. Responsibilities include Tier 1/2 troubleshooting, incident triage, and service restoration.

Required Skills

• Experience with user provisioning, endpoint configuration, and ITSM tools (ServiceNow or similar).
• Basic networking (QoS/voice-video dependencies) and supporting backup, recovery, and disaster recovery testing activities.

Required Qualifications

• Ability to follow SOPs and maintain runbooks/documentation.
• Ability to support on-site operations and 24/7 on-call requirements.
• Associate's or Bachelor's degree (IT/Telecom/CS or related).
• 2+ years of relevant experience supporting enterprise VoIP, VTC, or unified communications (UC) across on-prem, cloud, and hybrid environments, including Tier 1/2 troubleshooting, incident triage, and service restoration.