Location: Remote
Hours: 40 hours per week, Weekdays
Reports to: Director of Communications
ABOUT US
Founded in 1995, the Schwartz Center for Compassionate Healthcare partners with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. Nearly 800 healthcare organizations around the world run the Schwartz Rounds® program, which creates dedicated space for healthcare workers to discuss the emotional dimensions of their work—both the challenges and the joys. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center's evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond.
ABOUT YOU
You excel at managing digital communications, social media, and website content while tracking engagement and prioritizing projects. You're skilled at developing materials for events, programs, and media relations, and you understand how to maintain consistent messaging across all channels. You're organized, can juggle multiple projects simultaneously, and work well both independently and as part of a team. You're a quick learner who adapts easily to change and continuously seeks to improve systems and processes. You want to be part of an organization creating a better healthcare world through compassionate care and effective communication.
ABOUT THE WORK
The Communications Associate will play a vital role in advancing the Schwartz Center's mission by supporting comprehensive communications strategies that elevate awareness of compassionate healthcare. Working closely with the Director of Communications, this position will contribute to content creation, digital marketing, event communications, and stakeholder engagement efforts that amplify our impact across the healthcare community.
Content Development & Management
- Create compelling content for various channels, including website, newsletters, social media, and marketing materials
- Assist in developing case studies, partner impact stories, and testimonials that showcase the impact of compassionate healthcare
- Maintain and update website content to ensure accuracy and report on engagement
Digital Communications & Social Media
- Assist with developing and executing a social media content calendar and track metrics
- Support email marketing campaigns and newsletter distribution
- Support website edits and coordinate search engine optimization
Event & Program Communications
- Assist with materials and logistics for special events and programs
- Create promotional materials for webinars and other educational events
- Coordinate with team members across the organization to ensure consistent messaging
Media Relations & Public Relations
- Draft press releases, media advisories, and other PR materials under supervision
- Maintain media contact databases and assist with media outreach
- Monitor media coverage and compile clips for internal distribution
- Identify opportunities to pitch to podcasts, webinars, and conferences
Internal Communications & Administrative Support
- Assist with internal communications to staff, board members, and key stakeholders
- Maintain communications project timelines and coordinate with cross-functional teams
- Conduct research on healthcare trends, competitor activities, and communications best practices
WE'RE A GOOD FIT IF YOU HAVE:
Required Qualifications
- Bachelor's degree in Communications, Marketing, Public Relations, Journalism, or related field
- 1-3 years of professional communications experience, preferably in nonprofit, healthcare, or other mission-driven organizations
- Excellent written and verbal communication skills with strong attention to detail; creative writing experience is highly desired
- Proficiency in content management systems, email marketing platforms, and social media management
- Knowledge of AP style and best practices for digital communications
- Strong organizational skills and ability to manage multiple projects simultaneously
- Collaborative mindset with ability to work effectively in a team environment
Preferred Qualifications
- Experience in healthcare communications or familiarity with healthcare industry
- Background in nonprofit communications and understanding of mission-driven messaging
- Experience with video content creation and editing
- Experience with CRM systems and database management
- Graphic design experience
- Experience with Canva or similar design software preferred
TO APPLY
To be considered for the Communications Associate role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
- Go to massgeneral.org/careers
- Click 'Search Careers'
- In the search field, enter Job ID number RQ4055773
- Follow the online instructions from there
Note: We are currently a remote work organization.