Configuration Manager (remote) – EU Public Organisations

Profile

Configuration Manager (Service Management, ITIL, Service Configuration Management, CMDB, ServiceNow: may change over the time).

Security Clearance

Is required (security screening procedure must be initiated within first 45 days of assignment) - CONFIDENTIEL UE/EU CONFIDENTIAL.

Place of Performance

Remote.

Duration of the Mission

50 months.

Award Criteria

40% Price / 60% Quality.

Requirements

• Minimum level of education: Level 4.
• Minimum English language skills (CEFR): C1.
• Minimum IT relevant professional experience: 5 years.
• Minimum experience at similar position: 2 years.

Rate

• NWH: 319,42€/day (220 days x 3 years + 260 days in 4th year).
• EWH: 558,99€/day.

Knowledge and Skills

Knowledge

• Excellent practical knowledge of IT Service Management, in particular Service Configuration Management.
• Practical experience customizing and describing Service Configuration Management practice to be followed by the organization.
• Practical experience implementing and managing CMDB.
• Practical knowledge and experience implementing and managing Service Configuration Management and CMDB in ITSM solution.
• Well understanding of the management of the IT services across their lifecycle.
• Well understanding of complex information systems and their interoperability.

Skills

• Excellent communication skills (in written and verbal communication).
• Very strong sense of responsibility.
• Accuracy and attention to details.
• Very good organizational skills.
• Very good reporting skills.
• Supportive and helpful personality with co-operative and service oriented attitude.
• Forward looking with a holistic approach.
• High level of motivation and initiative.

Specific Requirements

• CMDB Data Quality Ownership - proven experience and examples of actions concluded.
• CI lifecycle and Governance Enforcement.
• Practical experience in the integration of CMDB with Change Enablement.
• Practical knowledge of Data Source Management and Automated discovery.
• Practical experience in creating and mapping Services and Dependencies.
• Proven experience in CMDB Reporting and Audit Support.
• Proven experience and knowledge of ServiceNOW Configuration Management and CMDB.

Typical Tasks and Responsibilities

Service Configuration Management and CMDB Administration

• Accountability for Service Configuration Management and CMDB.
• Defining, executing, monitoring, and continuously improving Service Configuration Management practices.
• Ensuring that the CMDB contains accurate, complete, and up-to-date information.
• Ensuring that service trees, service maps, and configuration relationships are maintained and updated.
• Ensuring that Service Configuration Management processes and CMDB structures are properly reflected within the ITSM solution.

Reporting

• Setting up and reporting on Service Configuration Management and CMDB KPIs.

Documentation and Process Management

• Preparing required policies, procedures, and Standard Operating Procedures (SOPs) supporting Service Configuration Management practices.
• Contributing to other ITIL practices and process improvement initiatives.
• Creating and maintaining a positive customer experience.
• Other specific duties as assigned by supervisor.