Director, Site Reliability Engineering

Are you passionate about leading global engineering teams that keep mission-critical enterprise products reliable, scalable, and resilient? Join Thomson Reuters as Director, Site Reliability Engineering (SRE) within Service Management in our CIO organization, supporting the Corporate Tax and Trade product portfolio.

As Director of Site Reliability Engineering, you will lead a global organization responsible for the reliability, scalability, and operational excellence of critical applications and services. Sitting within Service Management, this role will help strengthen how Thomson Reuters prevents, detects, responds to, and learns from service-impacting events. You will partner with senior technology, product, and business leaders to advance SRE practices, AI-driven operations, automation, observability, incident management, and resilience engineering—helping deliver trusted, high-performing solutions for customers and colleagues around the world.

About The Role

In this opportunity as Director, Site Reliability Engineering (SRE), you will:

• Lead 24x7 reliability, scalability, and operational excellence for a global portfolio of mission-critical applications and services within Service Management in the CIO organization.
• Serve as the executive escalation point during major incidents, ensuring rapid coordination, timely resolution, and clear communication with senior technology, product, and business stakeholders.
• Partner with product engineering teams to embed reliability into product design, development, and release processes, ensuring operational readiness for new products and features.
• Define, implement, and continuously improve best-in-class observability, incident management, disaster recovery, and resilience engineering practices.
• Champion automation and AI-driven operations to improve operational efficiency, reduce service disruption, and improve mean time to mitigation and resolution.
• Shape and evolve the SRE strategy, operating model, and engineering behaviors across the Corporate Tax and Trade product portfolio, aligned to broader Service Management practices.
• Lead, mentor, and develop a global team of SRE managers and engineers, fostering a culture of innovation, accountability, inclusion, continuous improvement, and service excellence.

About You

You're a fit for the role if your background includes:

• 10+ years of experience in site reliability engineering, software engineering, infrastructure, platform engineering, enterprise technology, service management, or a related technology leadership role.
• Proven experience leading global teams that support large-scale distributed systems, cloud-native architectures, and mission-critical enterprise applications.
• Strong expertise in reliability engineering practices, observability tools, automation frameworks, incident management, disaster recovery, and operational readiness.
• Experience operating within or closely partnering with Service Management functions, including incident, problem, change, availability, and continuity management.
• Experience influencing product and technology roadmaps to prioritize reliability, scalability, performance, resilience, and service quality improvements.
• Demonstrated ability to lead transformation within a complex enterprise technology environment, including the adoption of automation, AI operations, and modern SRE practices.
• Strong people leadership skills, including talent development, succession planning, performance management, and resource allocation across regions and technology domains.
• Strong financial acumen, including experience managing large budgets and aligning investment decisions to business priorities.
• Exceptional communication and stakeholder management skills, with the ability to influence senior leaders, engineering teams, and business partners at all levels.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment.
• Flexibility & Work-Life Balance: Flex My Way policies help manage personal and professional responsibilities.
• Career Development and Growth: Continuous learning and skills-first approach to help you thrive in an AI-enabled future.
• Industry Competitive Benefits: Comprehensive plans including flexible vacation, mental health days, retirement savings, and tuition reimbursement.
• Culture: Globally recognized reputation for inclusion, belonging, and work-life balance.
• Social Impact: Opportunities to volunteer and participate in ESG initiatives.
• Making a Real-World Impact: Contribute to upholding the rule of law, truth, and transparency.

In the United States, the base compensation range for this role is $158,900 USD - $295,100 USD. This role may also be eligible for an Annual Bonus.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We make reasonable accommodations for applicants with disabilities.