Product Manager

Requirements

Must have:

• 5+ years of experience in product management, ideally within B2B SaaS.
• Strong customer empathy and the ability to lead effective discovery conversations by phone or Zoom.
• Excellent written and verbal communication skills.
• Experience making product decisions based on customer discovery rather than stakeholder requests.
• Comfortable in ambiguous, early-stage environments where processes are still evolving.
• Familiarity with frameworks such as The Mom Test, Jobs to Be Done, or the Business Model Canvas.
• Experience in GovTech, municipal government, or other compliance-heavy industries.
• A self-starter who takes initiative without waiting for direction.
• This is a full-time role that requires full professional focus and cannot conflict with other full-time work or commitments.

Responsibilities

• Conduct regular discovery conversations with municipal and county clerks, as well as government administrators, to understand workflows, pain points, and current tools.
• Observe sales calls to identify common objections, unmet needs, and the language customers use to describe their challenges.
• Collaborate with support and client success teams to uncover emerging issues from existing customers.
• Analyze the competitive landscape to understand what exists, what is missing, and what clerks wish they had.
• Identify market gaps and help prioritize what to build, improve, or retire.
• Assess both incremental product enhancements and opportunities for entirely new offerings.
• Partner with marketing to shape messaging and copy based on the words customers actually use.
• Train sales and client services teams on product capabilities so they can communicate confidently.
• Work closely with engineering to turn customer insights into clear, prioritized requirements.
• Translate vague customer complaints into actionable product decisions and concise documentation.

Company

We build modern GovTech software for local government teams, with a focus on the people who keep municipalities running every day, including clerks, administrators, finance departments, and frontline staff. Our portfolio includes Town Web for municipal websites, HeyGov for digital forms and citizen services, and ClerkMinutes for AI-powered meeting minutes and agenda management.

Together, these products help local governments improve transparency, streamline operations, reduce administrative burden, and serve their communities more effectively. We take a SaaS-first, AI-centric approach to a market that has historically lacked modern tools, and we call this category Clerkware.

We offer a remote-first, flexible culture with direct access to leadership, the chance to help define an emerging product category, and meaningful work on a small team. Benefits include a company-provided MacBook Air, a home office equipment stipend, internet and fitness reimbursements, continuing education support, paid holidays based on residency, paid time off that increases with tenure, an additional personal time off allowance, and a paid birthday day off. The role is remote and full-time.