Customer Support Agent

As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of users on Rips, our collectibles trading card app, and Triumph Arcade, our real-money gaming platform. You'll own the user experience when something goes wrong, resolving issues quickly and turning frustrated moments into reasons people stick with us. This is a fully remote role.

What You'll Do

• Respond to user inquiries across our support channels with speed, empathy, and accuracy.
• Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.
• Advocate for users internally by surfacing recurring problems so we can fix root causes.
• Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow.
• Contribute ideas and improvements that help the support team scale for the future.

Qualifications

• Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly.
• Availability to work a full time 40-hour weekly schedule.
• Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations.
• Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality.
• Previous customer support experience is a plus.
• Familiarity with the TCG and/or gaming world is a plus.
• Your own computer and a reliable internet connection.

Why Triumph?

• Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back.
• High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will.
• High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users.
• Competitive pay. $21/hour to start.