Sales Support Representative - Colorado Springs, CO

Job Category

Sales Support

About UnitedHealthcare

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Role Overview

Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Location

9945 Federal Drive, Colorado Springs CO, 80921

Schedule

Monday through Friday, 8-hour shifts between the hours of 9:00am - 8:00pm (MST) with ability to work evening shifts, weekends, and overtime based on business need.

Training Schedule

ALL ONSITE Monday - Friday 9:00am - 4:30pm MST for 4 weeks (must be available to attend all training dates).

Start Date

Monday, June 8th, 2026

Work Model

This position offers hybrid work models after the successful completion of training period. Once completed, employees will enjoy the opportunity to work from home for up to 3 business days with 2 days in office per week.

If you reside in Colorado Springs, you will enjoy the flexibility of a hybrid-remote* role as you take on some tough challenges.

Primary Responsibilities

• Handling in-bound phone calls interactions professionally, while providing excellent customer service.
• Research and resolve sales agent's questions relating to:
  • How to use self-service tools
  • Member concerns
  • Medicaid and Medicare verification
  • Application status and eligibility
  • On-boarding and certification process
  • Commission inquiries
• Document call resolution of each contact in various systems in a clear and concise manner.
• Demonstrate the ability to provide quality experience for all our customers.
• Meet minimal performance goals on a weekly, monthly, quarterly and annual basis.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1 year of customer service experience
• Intermediate level of proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
• Ability to work a hybrid schedule in office 2 days a week at 9945 Federal Drive, Colorado Springs CO, 80921
• Ability to work Monday through Friday with 8-hour shifts between the hours of 9:00am - 8:00pm (MST) with overtime, evening & weekend shifts during busy season (Oct - Dec)

Preferred Qualifications

• Experience working in a call center
• Healthcare and/or insurance industry experience
• Medicare knowledge
• Experience supporting a sales team or working with sales representatives
• Experience navigating a computer while speaking on the phone

Soft Skills

• Ability to communicate clearly and concisely (verbally and written)
• Ability to learn new computer applications quickly and toggle between multiple systems
• Ability to multi-task

Physical Requirements and Work Environment

• Extended periods of sitting at a computer
• Use of hands/fingers across keyboard or mouse
• Office environment

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Compensation and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Our Mission

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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