Associate Director of Visitor Experience

Requisition Number: 72415

Location: Boulder, Colorado Employment Type: University Staff Schedule: Full Time Posting Close Date: 11-Jun-2026

Job Summary

The Enrollment Management division at CU Boulder welcomes applications for the Associate Director of Visitor Experience! This role shapes and delivers CU Boulder's suite of on-campus and virtual visit programs, designing memorable experiences that honor the student journey and reflect the university's values. As the operational leader for Visitor Experience, this role brings strategy to life, coaching teams, piloting new approaches, and strengthening partnerships across campus. The Associate Director oversees day-to-day operations, leads major visit events including Admitted Student Day, and elevates all programming from middle school outreach to admitted student experiences, to ensure it is inclusive, impactful, and centered on exceptional guest experience.

Role Focus

Operational | People Focused | Execution Oriented

• Leads the day-to-day operations and is the primary contact for team members and collaborators.
• Translates the Director's strategy into detailed plans and logistics.
• Oversees event execution, project management, and team accountability.
• Maintains the events calendar and ensures alignment with strategic goals.
• Partners with the Director to interpret data and adjust tactics.
• Models and upholds our culture of care and values in daily work.

Who We Are

As one of only 35 U.S. public research institutions in the Association of American Universities (AAU), CU Boulder is about realizing the positive impacts of new knowledge.

What Your Key Responsibilities Will Be

Operations & Event Strategy

• Design, optimize, and evaluate the full portfolio of on-campus and virtual visit experiences.
• Pilot and scale new strategies, technologies, formats, and service models.
• Lead Admitted Student Day end-to-end.
• Ensure programming for K-12, access, special populations, and transfer audiences is developmentally appropriate and culturally responsive.
• Supervise coordination of virtual visit experiences.
• Collaborate with Enrollment Marketing & Communications to align programming with university storytelling.
• Partner with the Slate CRM Events team to align event workflows.
• Strengthen collaboration with academic units and community partners.
• Review, approve, and monitor event-related budgets.

Team Supervision & Culture

• Directly supervise two Assistant Directors; provide indirect leadership to four Coordinators and 120 student ambassadors.
• Manage performance through ongoing feedback and goal-setting.
• Build staffing plans, training, and performance routines emphasizing hospitality and inclusion.
• Lead staffing strategy and student ambassador workforce planning.

Project Management & Operational Workflow

• Maintain and oversee the master events calendar.
• Use Asana as the primary project management platform.
• Coordinate risk mitigation, policy implementation, and accessibility accommodations.

What You Should Know

• Hybrid work schedule with one day remote per week, subject to change based on needs.

What We Can Offer

• The annual salary range is $86,100 - $96,000.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance; and an ECO Pass for local transit.

What We Require

• Four plus years of progressively responsible experience in visitor experience, campus events, student engagement, higher education recruitment, or a closely related field.
• Two years of professional staff supervision experience.
• Equivalent combination of education and experience may substitute.

What You Will Need

• Solution-oriented, professional communication.
• Innovation & growth mindset.
• Operational excellence in event production, logistics, and project management.
• Data fluency.
• Proficiency with Slate CRM (or similar systems).
• Proven dedication to a supportive, culturally responsive environment.
• Resourceful problem solving.
• Proven ability to apply cultural competency.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

Please apply by June 11, 2026, for consideration. Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment.