UME IT Support Specialist

University of Colorado Anschutz Medical Campus

Department: Office of Medical Education
Position #: 00849142 | Requisition #: 40100
Work Location: Hybrid

Job Summary

Working on the IT team within the Office of Medical Education (OME) provides an opportunity to support technology that directly impacts medical students, faculty, and staff. The work is collaborative, fast-paced, and service-oriented, combining technical troubleshooting with educational support. This role plays a vital role in creating a seamless and effective learning environment for future healthcare professionals.

Key Responsibilities

System & Data Support (20%)

• Provide technical and end-user support for OME systems, applications, and devices.
• Maintain documentation for system processes, data workflows, and user guides.
• Ensure data accuracy, consistency, and reliability within systems in compliance with university standards.

Student & Faculty Technology Support (20%)

• Support student use of educational technology systems such as Canvas, OASIS, Panopto, Poll Everywhere, and other systems as needed.
• Assist faculty and staff with classroom technology, learning management systems, and university-approved applications.
• Provide technical support for secure electronic exams using Examplify and NBME Secure Browser on student-owned devices.
• Troubleshoot software issues for students, staff, and faculty via virtual communication tools (Zoom, email, Microsoft Teams, Zendesk) or in person.

Instructional Technology Support (25%)

• Train and support faculty and staff in the use of classroom instructional technologies (e.g., Panopto Video Recorder, Poll Everywhere, Sharp digital whiteboards).
• Collaborate with University Information Support Services to resolve classroom AV and desktop issues.
• Develop instructional technology guides for use by students, staff, and faculty.

Help Desk & Application Support (35%)

• Respond to Zendesk tickets related to Zoom, Panopto, Poll Everywhere, software access, and other OME-supported tools.
• Participate in on-call rotations for software and system support.
• Engage with users to identify issues, analyze situations, determine solutions, and take appropriate action.
• Route users to appropriate teams for systems and technologies not supported by the UME team.
• Provide clear, detailed, and technically accurate responses to user inquiries.

Qualifications

Minimum Qualifications

• Bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
• A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year-for-year basis.

Preferred Qualifications

• Experience providing technical support via both virtual and in-person methods.
• Experience working with a broad range of technology and software.
• Experience delivering technical training and support to diverse user groups.
• Experience working within a higher education environment.

Why Join Us

The University of Colorado offers an excellent benefits package including:

• Medical, Dental, and Vision insurance options.
• Disability and Life insurance.
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay.
• Generous Paid Time Off: 22 vacation days, 15 sick days, and 15 holidays per year.
• Tuition Benefit and ECO Pass (reduced rate RTD service).

How to Apply

To apply, visit the official university career portal. Please submit:

1. A letter of interest describing relevant job experiences.
2. Curriculum vitae / Resume.
3. Three to five professional references.

Anticipated Pay Range: $49,343 - $66,120.

Screening of Applications Begins: 6/8/26.