User Technology Services Specialist

Position Details

University of Colorado | Denver

• Official Title: Academic Services Intermediate Professional, 2248
• FTE: Full Time 1.0 (100%) FTE | Hybrid
• Salary Range: $58,031 - $64,140
• Position #: 00705575
• Requisition #: 39835

Join the University of Colorado Denver

Millions of moments start at CU Denver, a place where innovation, research, and learning meet in the heart of a global city. We're the state's premier public urban research university with more than 100 in-demand, top ranked bachelors, master's, and doctoral degree programs.

Job Description

Applications are accepted electronically ONLY at www.cu.edu/cu-careers

This role will support the work of the Ask Us Desk and Innovation Garage, two of the Auraria Library's dynamic service points. This includes staffing the Ask Us Desk, Innovation Garage, maintaining the Ask Us technology collection, and serving as the knowledge expert for the accessible workstations.

What you will do:

Customer Experience Spaces:

• Acts as person in charge and knowledge expert for the Ask Us Desk; overseeing circulation, reference, and wayfinding.
• Acts as person in charge for the Innovation Garage; overseeing 3D printing, large format printer, sewing and serger machine usage, vinyl cutter, Cricut usage and other technologies.
• Meet user needs by answering directional questions, technology troubleshooting, handling circulation transactions, and providing first-tier reference.
• Collect and help assess data to identify opportunities to introduce new resources and technology.
• Assist in the management of resources, including computer maintenance, printing supplies, and Innovation Garage materials.

Accessible Software Specialist

• Be the knowledge expert for accessible software and resources in the library.
• Create and maintain asynchronous trainings for library and department use.
• Remain current on technology and trends around accessibility.

Technology Collection Support

• Maintains the Ask Us Desk technology collection (chargers, webcams, headphones, adapters, etc.).
• Provides appropriate record keeping, uses Library Services Platform circulation software, and conducts annual inventory.
• Tests and troubleshoots all technology to ensure items are clean and function properly.
• Suggest replacement items and new items for the collection.
• Catalog items in the Ask Us Desk technology collection.

Qualifications

Minimum Qualifications

• Bachelor's degree in library science, social sciences, fine art, communication arts, design, or related fields.
• One (1) year of professional level experience in creative technology, digital media, or a related field.
• Substitutions: A combination of education and related technical/paraprofessional experience may be substituted for the Bachelor's degree on a year for year basis.

Preferred Qualifications

• Two (2) years of creative technology, digital media, or related field experience.
• Experience with circulation module functions of an integrated library system (ILS).
• Experience in a library environment in a variety of access and public services.
• Experience in creative technology services work.
• Experience providing support for accessible technology services.
• Bilingual in Spanish, Chinese, or other language preferred.
• Experience serving customers with disabilities.

Conditions of Employment

• Occasional work during the evening and/or weekends may be required.
• This position follows a hybrid work structure.
• Typical hours: 10:00 am - 6:30 pm.

Application Process

Applications will be accepted until the position is filled. Preference will be given to complete applications received by June 26, 2026.

Required Materials:

• Cover letter addressing job requirements
• Current CV/resume
• List of three references

Questions should be directed to Kevin Lawless at [email protected].