Job Summary
The Office of Information Technology encourages applications for our UX Research & Insights Manager! This is a strategic role that leads the UX research and assessment area of OIT's User Experience team, creating processes and practices for OIT services and portfolio projects to ensure they are grounded in user insights and aligned with OIT's operating principle, "User Experience Matters". This role bridges research and organizational impact by leading OIT's efforts to track and use data to advise decision-making for OIT services and projects by defining and tracking success metrics, customer feedback, and Key Performance Indicators that drive continuous improvement, service excellence, and student success.
This position supervises 3 student employees, a Temporary UX Researcher, and reports to the Assistant Director of User Experience & Information Design. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment.
Who We Are
Vision
OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be an outstanding public university.
Mission
OIT enables campus priorities by providing high-value IT services and solutions.
Values
- Trust, as a foundation for how we engage with one another and with campus partners
- Curiosity in how to better support the campus and our partner's
- Encouraging empowerment and authentic engagement among ourselves
- Celebrating a culture that promotes a sense of belonging while acknowledging that each person is unique and valued.
Strategy
OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
- Provide a fluid and adaptable academic and student experience
- Enable research competitiveness
- Deliver core infrastructure and enterprise IT services for business efficiency.
What Your Key Responsibilities Will Be
Lead UX Research & Assessment for OIT Services & PMO Projects
- Partner with OIT service managers, the Program Manager for IT Service Management and OIT leadership to establish, track, and refine Key Performance Indicators, Objectives and Key Results, and other metrics.
- Lead UX Research for OIT Portfolio Management Office projects.
- Create and iterate on processes to capture, analyze, and report on UX or other service data to identify and resolve service, process, and communication gaps.
- Contribute to Organizational Change Management (OCM) initiatives.
- Be a strategic OIT partner and contributor to student success and other key academic initiatives.
Oversee UX Research & Assessment for OIT's UX Team
- Establish a flexible and collaborative framework and set of processes grounded in research standards.
- Lead the team's UX Research arm to actively collect, analyze and share information and data about user needs.
- Supervise the UX team's research data and artifacts.
- Consult the Assistant Director of UX on student hourly and temp budget.
- Lead the UX team's efforts to create and track UX service metrics.
- Support the professional development of the UX team.
- Be an advocate for improved digital accessibility of campus tools and experiences.
- Advocate for and promote a user-centered culture at CU Boulder.
Management & Supervision
- Supervision includes selecting, training, managing, empowering, developing and mentoring staff and student employees; setting and holding staff accountable to objectives and key results, and evaluating performance.
Professional Development
- Stay up to date on standard processes, approaches, tools and technologies for UX research, data collection, analysis, and visualization.
- Maintain proficiency in user experience research, human-centered design, and digital accessibility.
What You Should Know
- This position is in a hybrid work situation, requiring an on-site presence occasionally. This role requires you to be within driving distance.
- Visa sponsorship is not available.
What We Can Offer
- The annual salary range is $95,000 - $104,480.
Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance; and an ECO Pass for local transit.
What We Require
- A bachelor's degree or equivalent experience from an accredited institution.
- 3 years in user experience research or user-centered research: designing studies, analyzing data (quantitative and qualitative), visualizing data, and using findings to make recommendations.
- Includes experience supervising a student employee, temp employee or similar.
- Experience working in a team environment.
What You Will Need
- Superb communication, collaboration, time management, and presentation skills.
- Deep understanding of standard processes in human-computer interaction and user-centered research, data gathering, data privacy, and data analysis.
- A passion for advocating for the user.
- Capable of navigating an academic environment or equivalently complex organization.
- Experience working on a highly collaborative team.
Special Instructions
To apply, please submit:
- A current resume.
- A cover letter detailing how your background aligns with the requirements.
Please apply by June 14, 2026. Application materials will not be accepted via email. Apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, you may redact age-identifying information from your materials.
To apply, visit https://jobs.colorado.edu/jobs/JobDetail/UX-Research-Insights-Manager/72427